ESC Specialist

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Date: 04-Dec-2022

Location: Queretaro, MX

Company: Alstom

Req ID:330647 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Join us as an Employee Service Center Specialist, and you’ll be looking at a career-defining role based in Queretaro , México.



Your responsibilities will include: 


System Usage and Incident Management

  • Sets up grounds to ensure consistent usage of the system across various regions and categories of users
  • Coordinating activities with the System Super Users team for whom is sharing the responsibility of technical competency development with the line managers
  • Assures support and interactions between the administrated system and other HR systems

Optimisation and System Changes

  • Conducts ongoing gap analysis between organizational needs and system configuration, makes decisions balancing global and local needs, and executes both the system configuration and associated change management


  • Participates in the system’s governance board calls/meetings
  • Assures support (negotiations preparation, technical description, demo sessions) for labour relations and Work Council negotiations in case of system upgrades, if requested
  • Responsible for global access authorization changes, new roles definition and setup, including the corresponding role configuration and request / approval process via AAT
  • Assures Change Request Governance and control of the Change Request process, making sure that all system changes are documented and needed approvals are obtained before implementation
  • Perform audit trail checks in various areas of the system, to assure compliance with Data Privacy, Works Council agreements and other applicable regulations (privacy agreements, data retention, system access, deletion rules etc.)


Key requirements:


  • 2 -3 years of experience working under a Shared Services model
  • 2-3 years of customer service experience (experience in an international customer service environment)
  • 2-3 Working experience as a system super user or system administrator
  • The ideal candidate should speaks English, French and Spanish



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Change Management, Management