Special Process Expert

Job Title: Special Process Expert

Salary Range: $70,000-$90,000

Purpose of the job:

• To coordinate the industrial control of the Special Processes (SP) during tender phase, product development, industrialization, manufacturing, warranty and maintenance
• To support technology and activity transfers

In this respect the person in charge complies with Ethics and Compliance policies

POSITION IN THE ORGANISATION

Organization structure:  

Industrial Operation / Signalling

Reports directly to:

Site Special Process Manager or Regional Center Industrialization Manager

Other reporting to:   

PIM (Product Industrial Manager) or PrIDM (Project Industrial Manager)

Direct reports:

1 to 10 direct reports

Network & Links   Position title of connected positions / functional report

Internal

• Tender: Bid Technical manager
• Engineering: Design Engineer
• Industrialization: Industrialization Engineer / Method engineer / PIM
• Quality: Industrial Quality / SPQD/ SQA
• Supply Chain: Logistics Engineer
• Sourcing: Buyer / Sub-contractors
• EHS team

Central (HQ):

• Special process experts network and Central Coordinator
• SQD: support under governance of central coordinator

External

• Local suppliers
• Standards committee (unless responsibility is exclusively devoted to the central coordinator)

ACCOUNTABILITIES & AUTHORITIES

Activities by step of the industrial process 

• Tender:
  • Contribute to tender phase, especially in product design and industrialization to take into account industrial constraints and requirements in order to optimize costs and minimize risks when needed
• Concurrent Engineering:
  • Contributes during specification and design phases to technical solution decisions associated to special processes
  • Build the SP REX and interact with product engineering to redirect the design if necessary
• Industrialization:
  • Manage industrial risk through Process FMEA and associated improvement action plan. Foster generic FMEA for standard manufacturing process (e.g. electronics products)
  • Define requirements and rules (Design For Manufacturing) for associated tooling necessary to start production
  • Qualify the product/process pair as well as industrial means to be put in place in line with the design
  • Support sourcing and SQD teams in the suppliers’ qualification and in quality follow up for suppliers concerned by SP. Contribute to development of suppliers
  • Manage evolution of quality control process dedicated to SP
  • Ensure deployment and validation of new processes in line with product / project planning
  • Issue relevant documents in the Quality System
  • Manages technicians that are eventually under his / her responsibility
  • Support Transfer of Technology on SP: documentation, process and means validation, training
  • Complies with EHS Alstom and external standards
• Transmission:
  • Train the workers and EPU managers to execute SP
  • Ensure continuous training and permanent qualification of the workers to SP
  • Train support functions to business rules linked to SP (Engineering, PME, Sourcing, Supply Chain, Quality)
  • Develop SP expert /specialist on new geographic area through Alstom SP qualification plan

• Execution / Serial manufacturing:
  • Guarantees internal control and good application of process rules in line with customers’ requirements
  • Performs internal and external audits
  • Ensure day to day monitoring of SP business rules and solve issues concerning SP.
  • In case of non-conformity or incident, investigate root causes, finds and implement repair solutions.
  • Demonstrate QCD and EHS improvement linked to SP through efficient action plans. Measure performance linked with site industrial objectives and through APSYS audit for instance.
  • Support Sourcing and Supplier Quality teams during quality crisis
• Transverse:
  • Participate to meetings and working groups of the SP network
  • Propose improvement ideas and evolution of the business rules of their domain

Key Job Authorities and Dimensions: (Expenditure/Hiring authorities, total budget resp., team size; etc.):

• In case of major SP quality crisis (major technical risk, safety or financial), the expert must provide to the project manager, factually, a clear problem analysis (root causes, associated risks) and the options to exit the crisis, to enable him taking serenely position
• He / She has the duty to control his / her external communication (written and oral) as it engages the responsibility of AT towards third parties

Performance measurements: (OTD, QCD, Sales, PMC, Orders, Gross margin, etc.)

• Manufacturing and Quality documents are available in due time and to the good quality level
• Qualification reports of operating modes are issued in line with the schedule
• Zero non-conformity during internal or external audits
• Level of deployment of SP standards rules
• Contribution to site industrial QCD targets
• Reactivity and consistency during expertise during defect or incident
• FAR/FAI/ FMR/SMR validated for all installations involving SP and flagged as “technical or industrial risk”

EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES

Educational Requirements:  Describe the minimum educational requirement/level

Mandatory:

• Engineering degree in process engineering, electronics, electrical, mechanical or chemical

Desirable:

• Training and Qualification by a third party for SP if needed (e.g. welding)

Experience:  Describe the knowledge and experience required for this role

Mandatory:

• 2 to 5 years’ experience in industrial method
• Practice the concerned special process from 2 to 5 years (execution, definition, qualification)
• Has been trained to Alstom Special Process standard training
• Is officially recognised as expert by the Special Process central coordinator

Competencies & Skills  

• Autonomous, rigorous, good communication
• Good teaching skills (able to provide training to a group of trainees)
• Innovative, participative in business workgroups
• Able to read, write and speak English