Process Technician/Engineer

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Date: 27 May 2023

Location: Plattsburgh, US

Company: Alstom

Req ID:409953 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Purpose of the job


  • To coordinate the industrial control of the Special Processes (SP) during tender phase, product development, industrialization, manufacturing, warranty and maintenance
  • To support technology and activity transfers


Experience, Qualifications and Skills


  • Engineering degree in electrical, mechanical or chemical engineering

  • Training and Qualification by a thrd party for special processes (not required, but a plus)

  • Autonomous, rigorous, good communication

  • Good teaching/mentoring skills (able to provide training to group of trainees)

  • Able to read, write and speak English


Accountabilities and Responsibilities


Activities during various industrial stages:



  • Contribute to tender phase, especially in product design and industrialization to take into account industrial constraints and requirements in order to optimize costs and minimize risks when needed


Concurrent Engineering:

  • Contributes during specification and design phases to technical solution decisions associated to special processes

  • Build the SP REX and interact with product engineering to redirect the design if necessary



  • Manage industrial risk through Process FMEA and associated improvement action plan. Foster generic FMEA for standard manufacturing process (e.g. electronics products)

  • Define requirements and rules (Design For Manufacturing) for associated tooling necessary to start production

  • Qualify the product/process pair as well as industrial means to be put in place in line with the design

  • Support sourcing and SQD teams in the suppliers’ qualification and in quality follow up for suppliers concerned by SP. Contribute to development of suppliers

  • Manage evolution of quality control process dedicated to SP

  • Ensure deployment and validation of new processes in line with product / project planning

  • Issue relevant documents in the Quality System

  • Manages technicians that are eventually under his / her responsibility

  • Support Transfer of Technology on SP: documentation, process and means validation, training

  • Complies with EHS Alstom and external standards



  • Train the workers and EPU managers to execute SP

  • Ensure continuous training and permanent qualification of the workers to SP

  • Train support functions to business rules linked to SP (Engineering, PME, Sourcing, Supply Chain, Quality)

  • Develop SP expert /specialist on new geographic area through Alstom SP qualification plan


Execution / Serial manufacturing:

  • Guarantees internal control and good application of process rules in line with customers’ requirements

  • Performs internal and external audits

  • Ensure day to day monitoring of SP business rules and solve issues concerning SP.

  • In case of non-conformity or incident, investigate root causes, finds and implement repair solutions.

  • Demonstrate QCD and EHS improvement linked to SP through efficient action plans. Measure performance linked with site industrial objectives and through APSYS audit for instance.

  • Support Sourcing and Supplier Quality teams during quality crisis



  • Participate to meetings and working groups of the SP network

  • Propose improvement ideas and evolution of the business rules of their domain


Key Job Authorities and Dimensions: (Expenditure/Hiring authorities, total budget resp., team size; etc.):

  • In case of major SP quality crisis (major technical risk, safety or financial), the expert must provide to the project manager, factually, a clear problem analysis (root causes, associated risks) and the options to exit the crisis, to enable him taking serenely position

  • He / She has the duty to control his / her external communication (written and oral) as it engages the responsibility of AT towards third parties


Performance measurements: (OTD, QCD, Sales, PMC, Orders, Gross margin, etc.)

  • Manufacturing and Quality documents are available in due time and to the good quality level

  • Qualification reports of operating modes are issued in line with the schedule

  • Zero non-conformity during internal or external audits

  • Level of deployment of SP standards rules

  • Contribution to site industrial QCD targets

  • Reactivity and consistency during expertise during defect or incident

  • FAR/FAI/ FMR/SMR validated for all installations involving SP and flagged as “technical or industrial risk”   


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Nearest Major Market: Plattsburgh

Job Segment: Technician, Supply Chain, Product Development, Supply, Technology, Operations, Research