Repair & Overhaul Business Process Owner (Any global location)

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Date: 24-Jan-2023

Location: Saint-Ouen, FR

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   


As part of Services business, a Core Model (i.e. Core Processes implemented in Core IT Tools) is used to support operational activities. In most of Alstom's cases, the Maintenance Management Information System (i.e. MMIS) is the internal SAP solution, Gobal Single Instance (GSI), with an Apriso-based mobility solution (Service Execution Systems i.e. SES for Services & Alstom Operation System i.e. AOS for Production purposes), which has dedicated modules for Services, Integration with Supply Chain (Material Planning, Stock Management, Procurement), Engineering, Industrial (Task Lists, Material requirements, documents) and Finance processes.

For Spare Parts, Repair & Overhaul activities, the Core Model is established but will need to be further enhanced & deployed as per the convergence roadmap. A specific focus needs to be done on solution adoption & usage.

Within Service Operations / Method & Process Integration, you will be the owner of the business processes related to repair & overhaul activities (i.e. Mantling / dismantling, Hidden damages, Spare Parts Production, Repair Execution as well as integration with Supply Chain & Finance areas). You will ensure that business processes are used across the regions through the implementation of the core solutions.

From an operational point of view, you will support the definition, the enhancements & the integration of the Core Model. You will lead functionally the implementation of the core model in alignment with IT roadmap & ensure the change management activities are in place &  that core rules are respected.

You will interact with several stakeholders including operations, business process owners (BPOs) from other metiers, regions (RBPEs) and local organizations, Industrial Community, IS&T & external IT providers.


Below a description of the tasks and responsibilities to be carried out by the candidate.


1 - Enhancement of the Core Model :

You will manage the following activities to ensure that the Repair / Overhaul Core Model matches with regions expectations & global services strategy.

  • Collect new requirements and general improvement suggestions
  • Prioritize business needs
  • Write functional specifications for core model enhancements & integration within global landscape.
  • Test on new enhancements.
  • Ensure process & tools core documentation is kept up to date.
  • Communicate all new enhancements to your network.
  • Train the network
  • Produce KPIs to ensure usage monitoring

You will work close with the Industrial department to ensure that the franchise model is aligned with core solutions.

2 - Deployment & usage of the Core Model :

You will manage the following activities as part of the Core Model deployment (IT Convergence road map). You will specifically focus on system adoption & usage once the application are deployed. For each roll-out, you are responsible for the application of core model processes and other core rules through a coaching approach.

  • Perform gap analysis between current ways of working & target core Solution
  • Support prestudy & process adoption phases.
  • Identify & follow changes management activities
  • Review target organization to ensure this is aligned with core processes.
  • Support testing phases.
  • Support Go-live implementation.
  • Review usage & ensure that a proper mechanism is in place across the regions to monitor solutions adoption

3 – Stakeholder management :

You will be in contact with the regions & manage the rBPE / KUs community in order to :

  • review business needs & ensure consistency & coverage of core solutions
  • Answer any process & change management related questions
  • Feedback & train on any process or solutions improvements
  • Be the first point of contact for any escalation


Required skills :

  • You have a university degree (Mechanical, Electrical, IT, Logistics, Industrial Management, …) with a minimum of 5 years of qualified work experience
  • You have experience in implementation of an ERP/MMIS System (e.g. SAP, Maximo)
  • You have experience in Maintenance, Production or ALM Operations
  • You have worked in a complex and international industrial environment with a clear mission of change management
  • You have developed soft skills: inter-personal communication, people network coordination, working in a cross-cultural environment …
  • You have excellent analytical skills and understand how changing input affects output
  • You have excellent communication, listening, presentation and writing skills (English and at least one other language)
  • You can speak to people on their level and you can make yourself understood with anyone, from shop floor staff to support function professionals, to top level managers
  • You are delivery-minded

Job Segment: Logistics, Supply Chain, Business Process, Change Management, Supply, Operations, Management