Global HRO Service Excellence Director

Req ID:511841 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Global HRO Service Excellence Director we’re looking for? We welcome applicants based in any of our established office locations across Europe or India.

Your future role

Take on a new challenge and apply your HR Operations and Shared Services transformation expertise in a new cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates globally.

You'll lead the way in redefining HR Operations by driving digital transformation, process innovation, and operational excellence.

Day-to-day, you’ll work closely with teams across the business (HR Digital Solutions, Centers of Expertise, IS&T), steer change management initiatives to ensure adoption of new tools and processes, and manage a globally dispersed team to deliver exceptional HR services and continuous improvement-and much more.

We’ll look to you for:

• Defining the digital vision for HR Operations in partnership with CoE, HR Digital Solutions (HRDS), and IS&T.,
• Driving HR Operations digital initiatives and transformation projects across the HR Operations landscape,
• Identifying areas to streamline end-to-end HR processes and digitize manual workflows to improve efficiency and experience,
• Introducing innovation, including AI, through market benchmarking and external best practices,
• Supporting solution design for all HR Operations projects, including continuous improvement initiatives, payroll, and HR administration,
• Driving process standardization and simplification to enhance HR Operations team productivity,
• Continuously improving service delivery quality to increase employee and stakeholder satisfaction,
• Establishing and monitoring standardized KPIs to track performance, outcomes, and value realization,
• Leading change management efforts to ensure adoption of new processes, tools, and operating models,
• Managing and developing a globally dispersed team, including the Data & Systems and CI (Continuous Improvement) & Service Excellence teams.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Strong Experience in HR Shared Services transformation and digitalization in a large, multi-national company with advanced Shared Services set-up,
• Knowledge of core HR processes and tools such as SuccessFactors and Workday,
• Familiarity with managing and developing globally dispersed teams in matrix organizations ,
• Fluency in English, both written and spoken, with strong presentation and interpersonal skills ,
• Degree in Technology, Business Administration, Human Resources, Finance, or a related field,
• A certification or communication skill in change management or stakeholder engagement ,
• Strong business acumen in HR Operations, including expertise in budgets and chargeback models,
• Ability to drive process standardization, simplification, and continuous improvement initiatives ,
• A global mindset with cultural awareness and data-driven decision-making capabilities ,
• Resilience, adaptability, and the ability to lead in fast-paced, evolving environments.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with a globally dispersed team to drive HR Operations transformation and digitalization initiatives,
• Progress towards becoming a key leader in delivering best-in-class HR services and fostering continuous improvement across a multinational organization,
• Utilise our innovative, inclusive, and technology-driven working environment ,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.