Infrastructure Operations Manager

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Date: 03-Nov-2022

Location: Ottawa, ON, CA

Company: Alstom

Req ID:237751 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


Your main objective is to ensure that all aspects of the Infrastructure Maintenance Contract are efficiently and effectively managed and to ensure that customer deliverables are consistently achieved, maintaining support for the commercial need of the business.
To manage maintenance work packages assigned to the function.



  • Management and development of the Infrastrcuture Department, including hiring, training, and performance management of the team members
  • Execute the maintenance plan to meet SQCD targets for the Maintenance Contract;
  • Deliver Customer Satisfaction by ensuring that all contractual targets are met.
  • Develop and maintain a robust and professional working relationship with all Customers and suppliers, with a view to ensuring the continued viability and profitability of the Contract;
  • Lead the Infrastructure teams with the target of an optimised workload, resource plan and utilising the appropriate tools & equipment while respecting the budget;
  • Work with the Site Managing Director in consistently reviewing the operational structure to best achieve business goals and deliver the maintenance plan;
  • Ensure full transparency of Work Packages QCD performances, including physical progress at all times, in line with company standard reporting requirements;
  • Actively work together with other Work Package Owners of the project to ensure the optimisation of overall project performance;
  • Participate in APSYS / continuous improvement projects involving all team members
  • Ensure Quality and EHS standards are respected and owned by all team members
  • To undertake any other duties as specified by the Site Managing Director


Performance Measurements

  • Safety – Comply with Environmental, Health & Safety regulations and drive continuous improvement
  • Quality – Ensure quality of product and drive the reduction in Cost Of Non Quality
  • Cost – Meet project budget forecasts, identify and manage risks and opportunities
  • Delivery – Meet business targets: Train reliability, availability, cleanliness and environmental
  • Compliance with Work Packages - QCD



  • BA's degree in Engineering
  • Minimum 10 years experience in a railway management environment, and related to Infrastructures;
  • Proven leadership skills through past managerial roles;
  • Experience in managing large scale and multi-site projects;
  • Experience of managing and operating in an international environment;
  • Experience of building and developing successful teams;
  • Proven track record of successfully delivering customer requirements;
  • Experience of managing by SQCD;
  • Knowledge of best practice tools, technology, practices;
  • Good commercial understanding of service contracts and financial management.


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Operations Manager, Manager, Performance Management, Operations, Management, Human Resources