Service Department Manager 1

Req ID:506657 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

ALSTOM ORNANS (close to Besançon, Doubs) is renowned as the "world Centre of Excellence" for the design and production of the traction motors and alternators of the Group. Industrial plant of more than 300 people, ALSTOM ORNANS proposes a large range of products and services in a growing environment led by technological innovations.

To develop its after sales activities (spares, repairs and maintenance), the site is looking for a:

Service department Manager - M/F

Directly attached to the Tender & Project Director of the plant:

• You establish a strategy to increase the turnover
• You perform the motors & alternators tenders (quality, cost & planning) for after sales market
• You lead a team (direct management) of motor & alternator component managers

You are accountable of the respect of the tender & project process for your scope.

You are accountable of the Service department performances.

Main missions & responsibilities:

• Increase the maintenance, repairs and spares turnover
• Accountable of the on-time delivery of the products
• Guarantee the gross margin in execution phase
• Ensure the tenders compliance with the applicable company rules
• Manage the quality, cost and planning optimizations and obtain clear commitments from the different stakeholders
• Manage the risks & opportunities on your scope
• Contribute to REX through the win-loss analysis
• Manage the service department workload
• Develop the competencies of your team
• Create and monitor the department’s KPI
• Maintain and optimize the after sales local process
• Define and lead continuous improvement actions

Skills & background:

• At least 10 years of experience in electric machines and team management.
• Successful and significant experience in tender and project management.
• Fluent in English
• Master degree
• Customer focus, results oriented
• Kowledge of ALSTOM way of working is an asset

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.