Technical Support Engineer

Req ID:481159 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PURPOSE OF THE JOB:

• Maintenance technical support, supports Services tenders & projects in the Engineering area.

POSITION IN THE ORGANIZATION –

MAIN OFFICE LOCATION:

• Located in Nigel (Ekurhuleni) at the production site 
• May also be required to visit suppliers and other Alstom sites/offices

NETWORK LINKS

Internal

• Services Platform, Bid Managers, Project Managers, Depot Managers,
• Technical teams, Supply Chain, Industrial, Quality

External

• Suppliers
• Customers

KEY ACCOUNTABILITIES

• Supply engineering resource/skills to support tenders and projects.
• Collaborates with Services Engineering and Platforms, to improve the Services portfolio of products and services.
• Participates actively in the Services Engineering network.
• Assures the technical support to the projects.
• Optimises the scope and related tasks of the Maintenance plan.
• Supports cost reduction actions, with sourcing and industrial.
• Detects, defines and implements the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performances of the systems.
• Proposes innovative solutions and develops and implements R&D programs and new technologies in the maintenance projects.
• Analyses the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them.
• Propose actions to optimise Maintenance plans and LCC.
• Searches for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support).
• Promotes the use of latest maintenance technics and R&D developments (CBM, RCM, Lean).
• Participates in the REX process.
• Analyses failure criticality studies and uses RCM (Reliability Centred Maintenance) and other available methodologies to define and optimize the maintenance requirements, tasks and intervals.
• Analyses and integrates data coming from Operations (Return on Experience).
• Manages interface with other Product Lines’ Metiers.
• Improve Services Engineering tools & processes

PERFORMANCE MEASUREMENTS:

• TD, QCD, PMC, Project reliability / availability / cost targets
• Feedback from stakeholders

EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES

EDUCATIONAL REQUIREMENTS

• University degree in Railway Engineering, Electronics, Computer Science, Automation Engineering or Electrical and Mechanical Engineering

EXPERIENCE

Mandatory:

• 1-3 years of experience in Railways system/Application engineering
• Knowledge of rolling stock equipment

Desirable:

• Knowledge of rolling stock maintenance
• Working knowledge of safety management systems and safety risk assessment
• Proficient in the use of MS Office

Competencies & Skills

• Problem solving capacity (technical and costs evaluation of a solution)
• Capacity of managing Technical risks
• High Interpersonal
• Communication and negotiation skills
• Self-motivated
• Attention to detail
• Ability to work independently
• Desire to learn
• Effective, professional interpersonal skills
• Strong team player
• Dedicated and Hardworking

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.