Supplier Quality Warranty & Maintenance Engineer (TSSSA)

Req ID:521064 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

HIERARCHICAL MANAGER

Supplier Quality Manager

MAIN OFFICE LOCATION:

• Located in Nigel (Ekurhuleni) at the production site 
• The role will involve frequent travel to Customer depots [Ermelo, Gqeberha (P.E), Richards bay, Kimberly) and various Alstom suppliers.

PURPOSE OF THE JOB:

• Manage strategic and operationally the problem solving for quality issues appearing in revenue service and maintenance of RSCand SERVICES Product lines, related to externally purchased parts & Spare parts.
• Be involved once the characterization of the issue is done until the REX is captured.
• Work on behalf of the Project Product Introduction Manager (PrPIM) who remains accountable for the achievement of the project reliability targets and support the charge back to Supplier (CONQ: Cost of Non-Quality)
• Work with Depot Manager & Depot Quality, during maintenance period and ensure non-conformities treated (Kx, NCRs,)

NETWORK & LINKS :

INTERNAL

• Project Product Introduction Managers / Project Quality Safety Managers
• Quality warranty, PI Quality, SERVICE Quality, Product Introduction, Supplier Quality,
• Depot managers, RAMS teams, Engineering / Procurement / Industrial

EXTERNAL

• External Suppliers
• Customers

RESPONSIBILITIES:

The SQ warranty & Maintenance Engineer leads Supplier Quality Warranty & Maintenance activities

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services & Maintenance Period
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality related issues which occurs during Warranty & Maintenance period, including the proper notifications of issues to suppliers.
• Problem Solving: work with Supplier and Supports the project for RCA and find solution, related to critical issues ( Kx) , Non critical ( NCRs) within defined Target lead time for D4 & D6 KPI
• Manages supplier performance during Warranty & Maintenance period, with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ manager to unblock critical situations through escalations / Management meeting
• Implements the proper organization (way of working, warranty & Maintenance process, people, management routines, budget) in each depot and reacts in case of difficulties or quality drift. Manages its team

The SQ warranty & Maintenance Engineer support the problem solving in revenue service

• Verify the quality of the description and characterization done by Project, Project PI, Depot, Maintenance team, complement as necessary to ensure the right understanding of the issue before notifying Supplier
• Ensure that the containment action (D4 KPI) is defined and implemented
• Determine the root cause, drive validated solutions, and implement on the 1st trainset (D6-KPI)
• Supports project by following up with Supplier Periodically for their action and retrofitment completion
• In case of issues arise from suppliers (quality alert) or from projects and impact multi site and regions , SQ Warranty & Maintenance Engineer in Origin would take lead of the problem solving with supplier and share action with stakeholders in all impacted projects & region.

The SQ warranty & Maintenance Engineer manages Return of Experience from problem solving:

• Alerts the Project Product Introduction Manager and Supplier Quality Manager in case of epidemic issues
• Ensures Return on Experience (REX) is captured in every Kx and shared across projects and corrective action deployed in all related projects
• Work with SPQD Region/Cluster and start contributing in SPL risk review, to promote non SPL parts to SPL where issues were detected during warranty & maintenance period.

The SQ warranty & Maintenance Manager / Engineer Supports reliability growth activity with the project in warranty period

• Ensures early capture of quality issues during Test & Commissioning phases and improve the reliability of purchases parts in PI (warranty) period till DLP (warranty phase out).
• Mobilizes suppliers for quick & efficient solving of issues
• Ensures to reach RAMS liability level of equipment and subsystems purchased
• Ensure a handover with SQ serial before the start of warranty period if applicable

The SQ warranty & Maintenance Engineer Supports incoming inspection for goods during maintenance activity

• Control incoming spare part in accordance with control plan and engineering in case of critical change request
• Deploy non conformities management for all non-conforming spare parts detected at incoming
• Use measurement system, control tools and IT systems and ERP (GSI etc)

EDUCATIONAL REQUIREMENTS:

MANDATORY

• Graduated from Technical and/or Quality Engineering degree

DESIRABLE

• Technical expertise (mechanical/electronic/software)

EXPERIENCE:

MANDATORY

• 3 to 5 years of experience in engineering, validation, field reliability growth (*10 years for Manager)
• Knowledge of railway industry (norms, certifications…)
• Pb solving method and Quality analysis tools (8D, Ishikawa, PDCA)
• FMEA product/process
• Control plan
• Crisis management

DESIRABLE

• Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent
• Understanding of technical interdependencies
• Audit Experience

COMPETENCIES & SKILLS:

• Strong leadership with communication and influencing skills
• International and multi-cultural mindset
• Fluent in English
• Ability to work in a matrix organization through cross functional team (CFT)
• Autonomous, Structured, rigorous and logical thinking
• Continuous improvement mindset and customer oriented
• QCD oriented
• Team management * (direct and transversal management)

Interested candidates are invited to apply via the Alstom Careers site https://www.alstom.com/careers/join-alstom

Please note that hard-copy or email CV submissions will not be considered. All applications need to be submitted via the career portal.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​