Project Product Introduction Manager

Req ID:503499 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PURPOSE AND MISSION OF THE JOB:

Manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Supports the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer. Represents the PI function within the Project Core Team and in front of the customer.

KEY NETWORK & LINKS:

INTERNAL

• Project Manager, Core Team members
• Participating Units and/or Subsystem Managers
• PI Customer Site team
• PI Support team
• Reliability Availability Maintainability Safety (RAMS) team
• Project Engineering team
• Quality team (mainly Project Quality Safety Manager (PrQSM) and Supplier Quality)
• Installation and Test & Commissioning team
• Internal Supplier representatives (Components/Participation Unit)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

EXTERNAL

• Customer project representatives
• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

KEY RESPOBSIBILITIES:

• Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
• Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
• Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables
• Manage the full Project Warranty Work Package
• Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
• Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
• Ensures that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
• Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer’s infrastructure)
• Ensure adequacy of customer infrastructure to support PI intervention & activities
• Implement a incident management process to follow-up Non Conformity Report (NCR)’s/8D with Quality
• Ensure closure of Open Items, the field modification/retrofits and reporting on same
• Manage project dedicated PI staff
• Ensure appropriate internal and external audits and assessments
• Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
• Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for Digital & Information Systems)
• Ensures adequacy of supplier commitment with contractual warranty requirements
• Ensures supplier charge-back agreement and execution"
• Identify potential additional Services sales opportunities arising during warranty period

PERFORMANCE MEASUREMENTS:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Achievement of end of general contractual warranty on time
• Adherence to Warranty Budget
• Containment and solution of K1S/K2/K3 issues on time
• FQA Gate Review GO on time
• Audit results (internal and external)
• Customer satisfaction survey result

• BUSINESS UNDERSTANDING AND DESIRED KNOWLEDGE/EXPERIENCE

• EDUCATIONAL REQUIREMENTS

MANDATORY:

• Post) Graduate in Engineering or Industrial (Internal Graduation (“cadre interne” in F) is acceptable)
• Internal EHS training

DESIRABLE:

• Master’s degree in Engineering

• EXPERIENCE

MANDATORY:

• Project Execution (technical/industrial) (> 10 years for Senior Position)
• Team management (> 5 years for Senior Position)
• Product knowledge
• EHS knowledge/exposure
• Data analytics
• In addition for Senior position:
• Multi-Platform Product knowledge
• Strong self-government
• Field Experience
• RAM
• Problem Solving skills
• Customer contact

DESIRABLE:

• Railway Safety/Product liability
• Field Experience
• RAM
• Problem Solving skills
• Engineering knowledge
• DFQ, Quality and Audit skills
• Customer contact
• Contract management

COMPETENCIES & SKILLS

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.