Infrastructure Engineering Manager 1

Overview: 

Nomad are on the lookout for an experienced Infrastructure Engineering Manager to join our global Engineering division. The successful applicant will have overall responsibility and accountability for the system administration team and infrastructure operations. They will also act as the technical point of escalation within the team, and create work plans and optimization initiatives. This role will work closely with Heads of Development and Development teams Globally.  The role requires someone with a deep understanding of wireless technologies including Wi-Fi and cellular networks (LTE, HSPA+, WCDMA, GSM), Linux platforms, and infrastructure management. This role requires an individual with 2+ years of experience, who is flexible and able to travel to work on projects worldwide when needed. The individual should also possess knowledge of server and storage infrastructure products, virtualization technologies, cloud services and networking principles.

This role is hybrid from our Newcastle, UK head office. 

About Nomad Digital:

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward-thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of teamwork and trustworthiness.

Essential Duties and Responsibilities:

Leadership Role: To lead and control all areas of Engineering delivery by maintaining a best-in-class technical contribution to
the Company, and being fully accountable and responsible for all functions including:

Strategy
• To work with the HoE to continuously improve the global engineering team, its processes, and solution delivery capabilities through effective engineering management.
• To work closely with Senior Technical Managers in strategic planning and solicit regular feedback in designing, developing, and deploying scalable Engineering approaches that will lead to increased company and client satisfaction.
• To apply creative thinking, analysis, and good judgement to propose innovative solutions to engineering problems, which may involve a range of diverse approaches.
• To be responsible for the introduction of new and relevant working practices for the purpose of realizing efficiency ensuring the optimal application of all resources to meet new and existing Engineering activities ensuring the implementation of processes that support departmental functionality and their processes.
• To effectively plan engineering resources to ensure that the agreed organizational utilization needs are met.

Functional Planning
• Responsible for the delivery of all engineering protocols, planning and for ensuring that project management staff use proper internal project Engineering and Delivery procedures.
• To own, support, and continuously improve the end-to-end delivery process for deploying Nomad Digital solutions to customers globally.
• Oversee team project planning, prioritization, resource management and completion of team and engineering deliverableson-time.
• To contribute to the allocation of tasks and utilization rate for all members of the team with input from Delivery to determine project dependencies.
• To ensure correct and fit-for-purpose Nomad processes & procedures and ensure that developed methodologies are adopted and followed.
• Ensure regulatory compliance and best design standards are met.
• To provide continuous improvement to Nomad Digital process, procedure, andmethodology.

Financial, documentation and reporting
• To report on status of key projects, activities and processes detailing success failure rates with accurate performance reports, forecast data and analysis. Review cost estimates and proposals generated by the Sales, Bid and Delivery teams.
• Creation of Engineering compliance documentation including release notes.
• Providing reports to the HoE on the progress and development of the Engineering team through regular engineering reviews.
• To monitor Key Performance Indicators and metrics.

Collaboration and Support
• Supporting the Engineering interface to Product, including hardware and software product releases.
• Assisting Technical support teams during customer contact by email/phone.
• Assisting with relevant Departmental Heads in the generation of high-level network designs.
• Cultivate and maintain cooperative relationships across the Nomad Group and identify areas of commonality and efficiency.
• Respond to feedback from stakeholders and use it to make improvements or adjustments in line with PDCA management cycle.
• Grow and nurture cross site and cross functional relationships in a large, multi-site, matrixed organization.
• Maintain the highest level of customer satisfaction for new and existing customers.
• Ensure effective and transparent internal communications both within the department and across the organization using appropriate tools in place.

Other Duties
• To be responsible for their own work planning against objectives set in agreement with the HoE.
• To perform similar duties as deemed necessary by theHoE.
• To undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary to achieve the strategic objectives of the business.
• Corporate representation of the Nomad Digital business asrequired.
• To administer and direct all technical efforts of the Company toward efficient completion of the Company goals andobjectives.
• To stay up to date with practices, and general engineering related disciplines through seminars, literature, and peer groups and disseminate when required.
• To be fully conversant and to demonstrate full compliance with Nomad and Alstom Values, QHSE & Quality practices, and Ethical guidelines.

Qualifications: 

• Engineering degree plus professional accreditation CPEng (desirable)
• Rail experience (desirable)

Experience:

• Previous work experience as a successful Engineering Manager or another similar high-level technical leadership role
• A demonstrable record in managing complex technical issues and
• Proven track record in Engineering Change Management
• Stakeholder Management
• An ability to network at a peer level and at a higher-level regulatory
• Comprehension of budget planning and
• Understanding of business planning within a matrix
• Knowledge of technology
• Experience with a system integrator, and of IP networking. CCNA or similar qualifications would be highly desirable.

Other Essential Requirements:

• Highly organized with a methodical approach
• A strategic thinker with a creative outlook
• Comfortable in a highly collaborative environment
• Able to conduct re
• An ability to be analytical and disseminate knowledge to a wider audience.
• search and analyses of working practices relevant to Team Functionality

• Outstanding interpersonal skills
• Attention to
• Ability to work well in pressurized
• Ability to set deadlines to a defined objective
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
• Ability to think proactively in a fast-paced
• Ability to multitask effectively ensuring timelines are met.
• Comfortable working individually or as part of a team
• Strong intellect with the ability gravitas and impact to gain credibility both internally and
• Exceptional communication skills: listening, verbal and
• Able to lead/contribute to aspects of corporate strategy and
• Hands-on approach with customers/partners/decision makers
• Internationally minded, able to work seamlessly in multi-cultural
• Ambitious with the drive to succeed and overcome challenges to achieve business
• Key competencies as standard: Collaborative, Team player, Supportive, Passionate, Professional and Accountable

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. 

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.  

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.