Customer Service Manager

Req ID:449129 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Manager in Jersey City, NJ that we’re looking for?

Your future role

Take on a new challenge and apply your customer experience expertise in a new cutting-edge field. You’ll report to Joshua Booker (General Manager- Standardization and Operational Support), and work alongside exceptional, enthusiastic, and collaborative teammates.

You'll be creating great value as you lead our team of customer service professionals in providing a high-quality experience for customers of commuter light rail service.

You’ll specifically take care of leading the customer service team to achieve all customer experience KPI’s, high touch experiences, as well as technical support required to ensure efficiency and safety.

We’ll look to you for:

• Manage and lead the customer service team.
• Resolve critical customer matters in an effective and timely manner.
• Share your customer experience knowledge and best practices with team members for their development.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Bachelor’s degree in business administration, marketing, or another related field.
• Minimum of 5 years proven experience in a customer service management role.
• Experience or understanding of high-quality customer experience practices.
• Experience in developing and implementing customer service strategies and initiatives.
• Ability to analyze customer metrics and drive continuous improvement.
• Strong leadership and team management abilities.
• Proven ability to collaborate with cross-functional teams.
• Experience in managing customer feedback and implementing improvements based on customer feedback.
• Proven track record in building and maintaining customer relationships.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.
• Working in a fast-paced environment.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Utilize our collaborative working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

Please note that any offer on this position is contingent on multiple variables.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​