Customer Director

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Date: 03-Jul-2019

Location: New York, NY, United States

Company: Alstom

Alstom’s approach can be summarized in one word – “fluidity”.  Alstom is a global leader in passenger, freight and mining rail transportation, signalling, and infrastructure, and sets the benchmark for innovative and environmentally friendly technologies.  Alstom builds the fastest train and the highest capacity automated metro in the world, provides a wide variety of associated maintenance, modernization, overall and refurbishment services and turnkey transportation solutions.  Our 32,000 employees worldwide rigorously apply the Alstom Code of Ethics and work closely with our community of stakeholders to deliver solutions and services that bear the brand of Alstom.  Alstom businesses had sales of 6 billion for the 2014/2015 fiscal year.  Visit to learn more about our business.  


This position can be located at other Western US Alstom sites


The Customer Director is accountable and responsible for the following:


·         Be the main ALSTOM Transport interface with the Customer

·         Contribute to develop/disseminate a customer centric culture across the company

·         Be the main point of contact and the prevalent authority on all customer issues.

·         To lead and negotiate any commercial negotiations on behalf of ALSTOM Transport with the Customer

·         To agree and negotiate any variation orders or contractual changes requested by the Customer

·         Project execution by Transport for a Customer through Project Management Organization.

·         Define and develop the Customer Strategy and Marketing Plan in conjunction with the Country SVP.

·         To ensure that Customer projects are delivered in accordance with the contract.

·         To ensure that project margins are maintained and delivered continuously seeking improvement.

·         To ensure delivery of projects in line with Quality Cost Delivery commitments.

·         Ensure full closing of project in coordination with Operations


  • Bachelor’s Degree
  • 6 to 10 years rail car experience
  • Excellent Communication and Organization Skills

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at (please use “Accommodation Request” as the subject line).  

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