Customer Interface Manager (Train)

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Date: 24-Jun-2022

Location: New Taipei City, Taiwan

Company: Alstom

Req ID:264421 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


Location: New Taipei City


We're looking for Train Senior Technical Design Engineer  to join our Taipei Circular Line Phase 2 Project Rolling Stock team in Alstom Taiwan as Customer Technical Interface.


Taipei Circular Line-II is a newly awarded project in Taiwan to extend from phase 1 West ring to North and South rings of the future Circle Line, overall 20.66km with 18 stations cross both Taipei and New Taipei Cities.


The Technical Customer Interface with the Chief of Development (Project Engineering Manager) is responsible from T0 to the end of design for the proper execution of an end-to-end technical development  in accordance with the project strategy fulfilling both contractual technical requirements and defined engineering & project Quality-Cost-Delivery (QCD) objectives. Technical Customer Interface will ensure the involvement of the proper technical expert and its contribution to any technical exchange with Customer (Design Reviews, Digital Mockup reviews…).The Technical Customer Interface in coordination with the Chief of Development (Project Engineering Manager)  takes care to design and implement a technical definition which fully meets Project Performance (Q), Product Cost (C), and scheduling from TO to GPS (D) commitments.



What are my responsibilities?


  • Act as main technical focal point for the customer

  • With Chief of Development and Project Manager/Director and Project Team (i.e. quality, costs, contracts, planning

    • Implement contracts and project requirements

    • Represents the design authority and ensures project liability and compliance with Alstom standards in front of the customer

    • Reports on project technical execution to the customer

    • Escalates project technical level issue and decision  and take key project decisions

  • With Chief of Development in charge of the Project Development Team

    • Coordinates and monitors cross-functional objectives, activities, and deliverables, follow up Planning and Configuration Management

    • Management techical risks with mitigation plans


What do I need to qualify for this job? 

  • Balance skills between general management, technical management and project management

  • Strong leadership and ability to federate teams on technical orientations to reach QCD targets

  • Demonstrated capacity to lead cross-functional activities and numerous/various stakeholders

  • Ability for analysis, problem solving, and efficient decision-making in complex environment

  • Ability to work across sites in a multi-cultural environment


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Project Manager, Manager, Technology, Management