Service Manager-Signalling

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Mission :

Deliver project according to QCD commitments as specified at contract signature.

Enroll , manage and obtain the commitments of each member the Project Cross functional team. Support Customer Director in Upsell & proposing and negotiating variation orders with customer. Act in respect of applicable process and standards, and support the mission of the Project Quality and Safety Manager .Set up organisational and behaviour rules and pilot planning and resources to meet customers’ needs

Delivery the project as per the SLA agreed with the customer.

JOB Description:

• Deliver the SLA for Signalling Systems Maintenance for the Project according to QCD, Contract and Safety commitments as specified at contract.
• Must have a through knowldege of Urban Signalling System Particularly Distance to go technology .Knowledge of CBTC is welcome.  
• A thorough understanding of all Signalling  subsystems like ATS , ATC,IXL, Point machines, Digital Track Circuits etc.  on functional  as well as maintenence is a MUST for this position.   
• Network with Services platform to deploy best in class processes for maintenance.
• Ensure that the project workload needs are well forecasted and anticipated.
• Define, review & adjust strategies of the Project with Services DIrector and Customer Director periodically
• Support Customer Director in proposing and negotiating variation orders and claims with customer
• Support Customer Director in getting customer acceptance of the project
• Ensure DIS  Management Processes, Methods and Tools are applied on project
• Ensure EHS rules are applied
• Cash flow management
• Manage operational interface with client to satisfy contract requirements and plan compliance
• Act in respect of applicable process and standards, and support the mission of the Project Quality and Safety Manager
• Set up organisational and behaviour rules and pilot planning and resources to meet customers’ needs
• Demonstrate performance in : Scope Management ,Time Management , Cost Management Resources Management Risk & Opportunities identification and Management Quality Management Communication Manage.

Performance Measurement

• Respect of Project Management Processes, Methods & Tools
• Projects QCD commitment
• Manage Gross Margin
• Generate savings  in teh Workpackage  
• Scope Management & Time Management
• Risk and Opportunities identification and Management
• Quality Management
• Communication Management
• Upsell Opportunities
• Work towards Zero penalty by meeting the SLA

Behaviour skills- Way of Working

• Planning and organising.  Plans to meet departmental objectives;
• Sound anticipation capabilities
• Influencing, negotiating and communicating.  Presents oral and written communication concisely.  Has the ability to prepare and present a reasoned case.
• Conscientious, and detail conscious.  Has the ability to consistently produce accurate factual and detailed information.
• Thinking analytically.  Routinely analyses processes in order to ensure that it is fully understood and that it is carried out in the most efficient and effective manner.
• Commercially minded and Customer focussed.  Recognises internal and external customers.
• Decisive.  Obtains and uses necessary information to make decisions.  Refers decisions to others when appropriate.
• Candidate must have an Engineering degree with a Minimum ecxerience of at least 14-16 years experience in maintenance & T&C with at least last 4 years in maintenance of Urban signalling  system like ATC,IXL,ATS , Point Machines and Digital Track Circuits.
• Must be a leader and a team player and have the ability to coach and mentor team.
• Self-Motivation.Carries out, using own initiative, activities which add value to the job.
• Must have managed a team of upto 10-12  Maintenence Engineers.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.