PI Engineer (PI troubleshooter)

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Date: 12-Jan-2023

Location: New Delhi, IN

Company: Alstom

Req ID:371303 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


PI troubleshooter IN-ES-04


Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.


Organization structure (job belongs to..)

Product Introduction Management of Site, Country, Cluster, Region or Platform

Reports directly to:

PI Customer Site Manager

Other reporting to:

Troubleshooting Manager or Leader (if applicable)

Direct reports:

Troubleshooter (if applicable)

Network & Links



  • Customer Site PI team
  • PI Support team
  • RAMS team
  • Project Engineering team
  • Installation and Test & Commissioning team (if applicable)
  • Internal Supplier representatives (Components/PU)
  • Maintenance/Service team (if Alstom)
  • Global System representatives (if applicable)


  • Customer site team
  • Customer maintenance team (if not Alstom)
  • External Supplier representative


Mission & Responsibilities





- Being part of, and providing technical support to the autonomous teams in the way of fault finding expertise and assistance with train repair activities.

- Providing technical support as required to Infrastructure maintenance

- Collate data from system event downloads and depot reports for all service failures. Analyse corresponding data with the objective of determining the failure mode and compiling a test/rectification report.

- Collate and analyse data from system event downloads to identify any minor failures that require corrective maintenance.

- Collate fault data and position into appropriate shared drive facility.

- Accompany test runs when required.

- Attend breakdowns  or support intervention at other site(s) to provide technical assistance.


- Identify  failure  modes  that  are  Infrastructure  based  and  inform  Fleet  Control  and  review  their progress on the repairs.

- Collate and analyse data from system event downloads to identify any failure trends / anomalies and inform Engineering / Reliability Teams of possible improvements.

- Liaise with Safety Team and provide detailed reports of system performance when requested.

- Liaise with Fleet Engineers and provide technical assistance where required.

- Liaise with Engineering groups and assist in their investigation/reliability studies.


- Assist  in  the  pre  work  planning  of  all  shifts  working  closely  with  the  Production  Manager  in  order  to produce an accurate “Planning War Board”, by providing detailed information of planned work (times, number of man etc) to be carried out by all Troubleshooters.



- Support development of the skills knowledge transfer and training within autonomous teams.


- Understand and abide to safety notices, rules and regulations and follow safe working practices compliant with local standards.

- Comply with all EHS protection and AZDP measures.

Key Performance Indicators

- Ability to accurately trouble shoot, diagnose technical faults and effect repairs within the agreed allocated times
- Accurate reporting of issues identified and corrective actions
- Proactive escalation of technical issues and resolution support with Engineering teams


Educational Requirements

- An Engineering qualification such as Higher National Certificate (or equivalent) in Electrical / Electronic Engineering


Desired Knowledge / Experience

- Practical experience and a sound  knowledge of Rolling Stock sub-systems and Infrastructure equipment as required.

- Technical experience and expertise in fault finding and implementing repairs

- Competent is use of diagnostic tools and software

- Languages : Country language

Behavioural Competencies

- Team Player.  Spirit of “Team Trust Action”
- Escalates arising issues in a timely manner, communicates progress of operations
- Logical and organized
- Willing to share suggestions for improvement

- Good verbal and written communications skills.

- IT skills – competent user of a Personal Computer, including office packages, e-mail and intranet.



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Facilities, Testing, Technical Support, Operations, Technology