Operations Analyst

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Operations Analyst in New Castle, DE, US we’re looking for?

Your future role

Take on a new challenge and apply your operational and analytical expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.
You'll play a pivotal role in ensuring seamless system integration, data integrity, and operational efficiency, serving as the key interface between ALSTOM and the customer. Day-to-day, you’ll work closely with teams across the business (Fleet Operations, Maintenance Management, and cross-functional departments), manage master data in Maintenance Management Information System (MMIS), and support local business processes beyond customer interfaces, and much more.

We’ll look to you for:

• Acting as the Key User between ALSTOM and the customer for Maintenance Management Information System (MMIS) and related system interfaces,

• Supporting local business processes related to Maintenance Management Information System (MMIS) beyond customer interfaces,

• Managing master data objects in Maintenance Management Information System (MMIS) and ensuring continuous data integrity,

• Serving as Subject Matter Expert (SME) for Maintenance Management Information System (MMIS), customer interfaces, and related applications,

• Monitoring and resolving errors and incidents in Maintenance Management Information System (MMIS) and customer interfaces, escalating as needed,

• Understanding and managing the integration between ALSTOM and customer Maintenance Management Information System (MMIS) systems,

• Providing ongoing training and documentation for ALSTOM end users on Maintenance Management Information System (MMIS) and interface,

• Utilizing business automation tools (e.g., WinShuttle) for bulk data uploads.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Information Systems, Computer Science, Engineering, or a related field,

• Experience in Rail Transit and/or Maintenance Management and/or Fleet Operations & Planning (mandatory),

• Experience or understanding of Maintenance Management Information Systems (MMIS) in industrial or transportation environments,

• Familiarity with data analysis and reporting tools, including Microsoft Excel (advanced),

• Familiarity with SQL, Power BI, and data management tools,

• Analytical mindset with strong problem-solving abilities,

• Familiarity with business automation tools such as WinShuttle,

• Knowledge of ERP systems and integrated applications/interfaces,

• Strong communication skills and ability to train and support end users.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Work with cutting-edge Maintenance Management Information Systems (MMIS) and advanced SAP ERP platforms in an industrial and transportation environment,

• Progress towards becoming a Subject Matter Expert (SME) in MMIS, customer interfaces, and fleet operations planning,

• Contribute to innovative projects,

• Steer your career in whatever direction you choose across functions and countries,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, 401k).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.