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Trouble shooter - Team Leader

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Date: 16-Feb-2019

Location: Neuhausen, CH

Company: Alstom

The future of transportation is already here. 
Alstom, with recorded sales of 7.3 billion in the 2016/17 fiscal year, is the world leader in integrated transport systems and continues to push the boundaries of innovation & digital solutions for transportation systems and e-mobility.  We are today at the forefront of providing sustainable modes of transport, with the largest range of rail solutions in the market.  Headquartered in France and present in over 60 countries,  we employ 32,800 people worldwide.                                                                                                                                                The Alstom-led consortium Expolink, also composed of Acciona and Gulermak, has signed a contract with RTA (Roads & Transport Authority) to design and build the extension of Dubai’s Red metro line, also called Route 2020, and upgrade the system of the existing line. The project involves the construction of a 15-kilometre-long line – of which 11.8 kilometers of elevated metro line and 3.2 kilometers underground metro line - branching off the existing red line at the Nakheel Harbour & Tower station.
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Purpose of the Job


Within the Maintenance & Warranty team, the Troubleshooting Team Leader is in charge of fault finding, faults being raised during the SBB Infra commercial service or during Maintenance.

TheTrouble Shooter Team Leader deeply contributes to the Availability & Reliability performance of the Locomotives :

  • by the quality of his intervention:
    • accuracy of the diagnostic to identify quickly the root cause(s) of the failure
    • effectiveness in fixing the problem & efficiency (in shortest time, with maximum autonomy)
    • accuracy of tests after intervention
  • by the completeness of the information he communicates about his interventions, allowing the Engineering team to identify technical “anomalies” (that may generate modifications)
  • by his deep involvement in investigations about the “anomalies”, always in collaboration with Train System Engineers ;
  • by his feedback on all documentation support used in corrective maintenance.

    Manage hierarchically the Trouble Shooter team being their point of reference in terms of Problem solving, Technical know-how, Performance improvement...


Educational Requirements

Engineer or experimented Technician (Electro-Mechanical)


Desired Knowledge / Experience

  • 5 years minimum experience in Railways Reliability Management / Warranty / System Engineering, preferably on Maintenance site & Alstom Transport environment.
  • Familiar with TCMS, Software tools (MPU, TCU …)
  • Familiar with Excel


Technical Skills & Competencies

General technical culture in Railways / Rolling Stock : experience in field activities (corrective maintenance, validations, tuning) and/or Design (system/functional knowledge).



  • Fluent GERMAN: Speak + Write + Read
  • Fluent ENGLISH: Speak + Write + Read

    Appreciated also :  French, Italian

Alstom is committed to create a diverse & international working environment,  that reflects the future of our industry, our clients and end-users.  As an employee, you will have a unique opportunity to continue to build your career and directly contribute to the expanding growth of the global transport industry


Job Type: Experienced

Job Segment: Technical Support, Manager, Technology, Management

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