VIE Sales/Customer Analyst Trainee

Apply now »

Date: 09-May-2022

Location: Naperville, IL, United States

Company: Alstom

Req ID:223251 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

 Job Title & Purpose

Job Title                                                                                                                     

VIE – SALES/CUSTOMER ANALYST TRAINEE

Purpose of the Job

The main mission for this position is to support the Customer Services activities, specially managing sales orders, repairs and returns, in addition of managing customer communications for these activities. Providing feedback to all our customers in a timely manner and work with other functions to follow the corresponding processes of the department.

Position in the Organisation

Organisation Structure

Reporting to Parts business manager

Network & Links

Work within Customer Service, Sourcing, Procurement, Engineering, Sales, Finance and the warehouse.

 

Mission

Measurement

Order Entry, Customer On time delivery in full, Return material authorizations.

 

Responsibilities (in his commodity)

Support the team to provide the best customer service. Works well in-group and problem solving situations. 

  1. Check all information needed to enter a sales order. Enter sales order from current quote. Make sure lead time given is correct. Provide confirmation to the customer. Create monthly Order entry report
  2. Follow RMA (Return Material authorization) entry procedure.
  3. Track core returns from open order report.
  4. Call and explain to customers any information needed and follow up with an e-mail
  5. Visit warehouse weekly, get familiarized with the team and help in case of any missed information from the customer.
  6. Works with purchasing so our lead times for repairs/returns are within an established                  period of time and this time is not exceeded.
  7. Interact with the other members of Customer Service, Sales, purchasing, Sourcing,        inventory and finance teams to assure a lean process and obtain all information to support the Sales order cycle.
 

BACKGROUND

Microsoft tools

Technical background desirable

 

 

 

Mandatory

Desirable

Knowledge of Alstom                                                                

 

x

Knowledge of other functional areas within the organisation    

 

x

Knowledge of the domestic environment                                   

 

x

Knowledge of the international environment                             

 

x

 

 

 

 

 

 

Operational Know How (incl. Functional Know How)

Mandatory

Desirable

Operational effectiveness/Accountability

X

 

Collaboration/Teamwork

X

 

Innovation

 

X

Communication with Transparency 

x

 

Please specify Functional Know-How below e.g. Finance competencies needed for financial positions, or project management Know-How needed project management roles

 

 

Negotiating and contractual management skills

 

                        X

Strong leadership, communication, networking. This position requires coordination with local & central sourcing, project team, customer and suppliers

 

                        X

Problem solving, result oriented, sense of customer service

 

                      X

 

 

 

 

Managerial Know How

Mandatory

Desirable

Ability to make decisions/Sense of urgency

 

X

Resilience

 

X

Motivating & inspiring

x

 

Continuously managing & developing people

 

X

Leading the way in EHS

x

 

 

 

 

Candidate Requirements

Educational Requirements

BS in Business or Engineering

Engineering desirable

Behavioural and Technical  Skills / Competencies

Strong Communicator

Creative

Common Sense

Self-motivated

 

  

 

 

 

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

 

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

 


Job Segment: Trainee, Procurement, Business Manager, Entry Level Sales, Sales, Entry Level, Operations, Management