Supplier Quality Assurance Manager

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Date: 21-Nov-2021

Location: Naperville, IL, United States

Company: Alstom

Req ID:187798 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   


Supplier QualityAssurance Manager


Purpose of the job:

Define and deploy Supplier Quality Assurance requirements in “serial” execution of projects, including management of non-conformities and animation of supplier’s routines is also part of the scope.

Manage local Supplier Quality teams as well as incoming inspection from SQ Industrial team.




The Supplier Quality Manager Service NAM ensures the compliance of purchased products and parts delivered to the ALSTOM facilities. He / She manages the team of Incoming Inspectors when applicable to ensure consistent, accurate and on-time completion of incoming inspection activities. He/she also manages the team of Serial SQ Engineers to ensure reactive and comprehensive supplier non-conformity feedback, containment and corrective actions are implemented quickly to secure the supply of parts to the line.


Accountabilities & Authorities:

Incoming Inspection Management:

  • Collaborate with SPQD and Incoming Inspectors to ensure Control Plans are defined and registered in the ERP system
  • Ensure inspection instructions/ checklists are defined and available for Incoming Inspectors
  • Establish and manage the process for maintaining and storing records at Incoming Inspection
  • Ensure Incoming Inspectors comply with procedures for inspection, tool calibration, storage of records, NCR characterization and ERP transactions.
  • Initiate outside special process inspections or outside lab testing when required
  • Ensure control plans are modified when are NCRs detected at incoming and on the production line


Supplier Nonconformity Management - Ensure site SQ Serial Team’s reactivity and efficiency to:

  • Secure in a timely manner strong and complete supplier containment actions plan to secure the Manufacturing line
  • Ensure complete and efficient Supplier’s rootcause analysis and corrective actions to NCRs
  • Establish supplier responsibility and assure the invoicing of Cost of Non-Quality to suppliers (CONQ)
  • Organize supplier retrofits and remedial actions, including storing of vendor work reports and validations
  • Challenge suppliers to react quickly and correctly identify and rectify root causes of nonconformities to prevent recurrence
  • Ensure effective Supplier’s waivers management for the Site


Team Management:

  • Ensure daily meetings and routines to set priorities and manage daily workload
  • Manage hierarchically the SQ Serial, Incoming Inspection and Supplier Quality Project teams.
  • Elaborate the yearly training plan for its teams and proposes the qualifications.
  • Prepare and provide the Regional SQ Serial reporting based on defined KPI and animate teams and suppliers to reach assigned targets
  • Prepare and manage his/her budget in term of internal resources, external contractors & business travels.


Supplier Quality Performances

  • Prepare Reports and supplier Quality Reviews for top level management on top quality issues and action plans including managing the red, yellow status of suppliers with ongoing quality issues
  • Set Suppliers Quality Commitments in accordance with Alstom Procurement objectives
  • Ensure proper Supplier Quality risk management and deploy dedicated mitigation plans
  • Monitor and assess suppliers on effectiveness and sustainability of preventative and corrective action plans
  • Maintain and publish KPIs and identify opportunities for performance improvement
  • In relationship with Regional and Global Supplier Quality Organization, inform Procurement, Industrial and Engineering/Project entities about the main issues, increment return of experience.


Project Supplier Quality Activities Management (as required):

  • Ensure the performance of source inspections for low critical purchased parts (non-Supplier Part List components)
  • When required, ensure the coordination of Project Supplier Quality activities for major Projects, including the setting up and maintain of Supplier Part List, priorization and coordination of FAI’s activities performed by SPQD Teams, ensuring regular communication of Project Supplier Quality activities to the Project Team
  • Establish routines with SPQDs for the weekly status reporting on FAIs
  • Provide the Project Supplier Quality and Serial SQ reporting and consolidates the results versus the budget


Contribute to site quality continuous improvement program

  • Prepare and participate in Process reviews, internal/external audits and APSYS roadmap
  • Contribute to Quality Assurance Plan (QAP) in collaboration of SPQD central teams
  • Propose good practices
  • Ensure the strong integration of Return of Experience (REX) to the SPQD teams for next projects. 
  • Contribute to Continuous Improvement activities including internal/external audits, root cause investigations, and internal training programs


Performance measurements:

  • Measurement of Supplier Performance (NCEs and NCR quantity/trend, areas of detection, red/yellow status management)
  • Complete inspections within allocated target lead time and ensure priority inspections are completed on time
  • Ensure high rate of recovery of Cost of Non-Quality from Suppliers (CONQ)



Mandatory Educational Requirements:

Bachelor’s degree from accredited university in Quality, Engineering or Industrial


Desirable Educational Requirements:

ASQ certification

Six Sigma Green Belt


Mandatory Experience Requirements:

Experience of 5 years in Quality, Suppliers Quality, Project or Operation in an industrial environment.

Quality professional background with knowledge of quality tools (QRQC, 8D, Quality Wall, etc.).

Multidisciplinary and multi environment


Desirable Experience Requirements:

Mechanical or Electrical expertise,

Recognized Special Processes knowledge (Welding, Painting, Torque Tightening, …)

People management


Competencies & Skills:

  • Linked with the Quality & Continuous Improvement competencies Matrix
  • Expertise in Supplier Quality processes at product & process development & execution phase (PFMEA, Control Plan, problem solving methodologies, FAI, PPAP, …)
  • Leadership, communication, Analytic and synthetic skills to build KPI
  • Ability to train and explain technical problems
  • Energetic and able to manage different sites in parallel
  • Flexibility (travel 30 to 50%)




Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use “Accommodation Request” as the subject line).


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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