Customer Service Officer

Req ID:451364 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Join us as  Customer Service Officer, and you’ll be looking at a career-defining role based in Naperville, IL.

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines.  

Your responsibilities will include:

• Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
• Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
• Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
• Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
• Maintain accuracy and validity of the price lists, order book and manage Customer data base
• Manage Customer interface, produce and communicate  regular status and performance reports in relation to both internal and external customers using Customer dashboard
• Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

As our ideal candidate:

• Associates degree required; Bachelors in business preferred 
• You have operational effectiveness/accountability
• You are good at collaboration/teamwork
• You know how to communicate with transparency 
• You are motivating & inspiring
• You lead the way in EHS

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.