Customer Service Officer

Req ID:451259 

Are you ready to take the next step of your career at Alstom?

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Join us as  Customer Service Officer, and you’ll be looking at a career-defining role based in Mississauga (ON), CA and Naperville, IL.

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process, meaning you will be responsible to price our parts, using your better judgment and Finance guidelines.  

Your responsibilities will include:

• Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
• Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
• Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
• Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
• Maintain accuracy and validity of the price lists, order book and manage Customer data base
• Manage Customer interface, produce and communicate  regular status and performance reports in relation to both internal and external customers using Customer dashboard
• Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

As our ideal candidate:

• You have operational effectiveness/accountability
• You are good at collaboration/teamwork
• You know how to communicate with transparency 
• You are motivating & inspiring
• You lead the way in EHS

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Step into the world of new possibilites today!

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.