PI Troubleshooter (h/f)

Apply now »

Date: 29 Jun 2024

Location: Melle, BE

Company: Alstom

Req ID:183845 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

For our Melle location we are currently looking for a motivated and enthousiastic PI Troubleshooter




Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.



  • Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
  • Carry out Fleet check activities
  • Reports & register any deviation (failure/event) in Failure Management data base including configuration data
  • Support operation helpdesk
  • Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
  • Execute test & troubleshouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
  • Support Implementation Field Modifications (FM operator), if required
  • Support specific technical investigations by Engineering or internal/external Suppliers
  • Recommends preventative and corrective actions
  • Instructs and directs operators in field modification and repairs if needed
  • Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
  • Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
  • Conducts peer reviews of PI activities and provide technical leadership if requested
  • Achievement of contractual availability (milestone) targets
  • Characterization of K1S/K2/K3 issues on time
  • Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
  • Availability of configuration update data
  • Audit results (internal and external)
  • Customer satisfaction of technical expertise
  • Compliance with EHS rules and work-related processes




      • Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
      • Min. 2 years of technical troubleshooting/investigation experience (mechanical or electrical / electronic)
      • Strong PC knowledge and be able to do software updates on the vehicles
      • Minimum IT knowledge, knowledge of Maximo is a benefit
      • EHS knowledge and exposure, internal EHS training
      • Strong Product knowledge
      • Railway Safety/Product liability
      • Engineering knowledge
      • Able to work in shifts (day/night) and weekend
      • Fluent Dutch and knowledge of English


If you are interested, apply now!


We thank all applicants for their interest; however, only those under consideration will be contacted.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Technical Support, Testing, Help Desk, Information Technology, Technology

Apply now »