Services Communications Lead

Your future role 

Are you a strategic storyteller with a passion for shaping impactful communications? We’re looking for an experienced Communications Lead to play a pivotal role in driving how we connect, engage, and influence across our ANZ Services business. Based in our Melbourne CBD office as part of the ANZ Communications team, you’ll lead the development and delivery of high-impact communication strategies across our Services  Product Linenetwork. This is a unique opportunity to shape the voice and visibility of our train and tram maintenance operations in Australia and New Zealand, ensuring consistent, compelling messaging that aligns with both Servicesbusiness priorities and the broader ANZ Communications strategy. You’ll play a critical role as part of a high performing Communications Function, enhancing the brand of the world’s leading pure rail player in Australia and New Zealand.  

What you’ll do; 

• Lead strategic communications – Shape and deliver the SER Services Communications Strategy, ensuring alignment with broader business priorities and driving clear, consistent messaging across all of our train and tram maintenance sites across ANZ. 

• Partner with senior leaders – Act as a senior trusted advisor to the Services Leadership Team, providing expert guidance on communications, employee engagement and leadership visibility.  

• Enhance external reputation – Develop and deliver impactful communications that strengthen relationships with customers, government stakeholders and industry partners.  

• Drive employee engagement – Design and implement engaging, data-driven initiatives that connect leaders with teams and foster a strong, consistent culture across sites.  

• Champion best practice – Establish standardised frameworks, oversee site communications, and lead a Centre of Excellence to ensure quality, consistency and innovation.  

• Support high-profile initiatives – Lead communications for key projects, transformation programs, events and milestones that elevate Alstom’s the Services  brand in ANZ. 

• Create compelling content – Deliver engaging storytelling across internal and external channels, including media, social and leadership communications.  

• Build capability across the business – Mentor and guide site-based communications teamsrelays, driving continuous improvement and measurable impact. 

All about you 

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:  

• Strategic and highly organised, with the ability to prioritise and deliver in a fast-paced environment.  

• Exceptional communicator, skilled in crafting clear, engaging messages for diverse audiences.  

• Influential relationship builder, confident working with stakeholders at all levels.  

• Adaptable and proactive, with strong resilience and a can-do attitude.  

• Strong team player who thrives in a high-performance and continuous improvement environment  

• Digitally savvy and creative, experienced in social media, content creation and tools like Canva and Microsoft 365, and ideally experience with video production. 

• Strong decision-maker, able to manage competing priorities with urgency and accountability.  

• Flexible and collaborative, thriving in team-based, site environments and willing to travel across ANZ. 

• Tertiary qualifications are preferred, but not essential. 

Things you’ll enjoy 

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also enjoy: 

• Receiving generous parental leave – 18 weeks fully paid. 

• Having access to a free corporate gym membership. 

• Purchased annual leave and novated leasing schemes. 

• Independent and confidential wellbeing support for you and your family. 

• Our investment in your development, through award-winning learning. 

• A competitive package that recognises your performance and potential. 

You don’t need to be a train or tram enthusiast to thrive with us. We guarantee that when you step onto one of our trains or tramss with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!