Help Desk Technician

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 

Your Future Role
In this role, it will involve coordinating and managing vehicle recovery within the Fleet Operations Centre (FOC), consulting with mobile technical teams for fault diagnosis, and providing timely updates to customers and management. You will deliver on-call technical support, ensure coverage during peak hours. This is a full time, permanent role. 
Join our team at the brand-new Maidstone Tram Maintenance Depot, a flagship facility supporting Melbourne’s Network of Next Generation Trams (NGT). 
This state-of-the-art depot is central to Alstom’s 15-year maintenance contract and houses the G Class (Flexity 2-based) trams right here in Maidstone. 
The NGT project represents a major step forward in sustainable urban transport, delivering modern, accessible, and energy-efficient trams to Melbourne’s network.

What You’ll Do

• Coordinate and manage vehicle recovery within FOC (Fleet Operations Centre)
• Consult with mobile technical support with fault diagnosis and vehicle recovery
• Communicate with customer on vehicle status providing technical support
• Provide on call technical support of vehicle status updates to management and leads service
• Provide coverage and support for am and pm peaks to FOC.
• Attend training sessions and provide training to internal staff & external stakeholders on fault diagnosis and maintenance of equipment.
• Provide assistance to maintenance teams in conformance with approved maintenance manuals
• Assist in ongoing assessment and analysis of vehicle condition to ensure the systems and appropriate actions are in place to maintain contractual compliance
• Provide technical reports to management and customer on vehicle related issues on the network
• Establish and maintain a harmonious working environment in which staff, associates, customers are encouraged to participate in decision making.
• Implementation adherence to all corporate policies including OH&S and Quality.
• Responsible for investigating and analysis of trends in vehicle performance (defects, reliability and availability) 

What We’re Looking For
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Experience in train maintenance and working to technical procedures.
• Ability to read schematic diagrams and perform fault-finding.
• Certificate III in Engineering Mechanical [MEM30219] – including superseded units OR
• Certificate IV in Aeroskills (Mechanical) [MEA40718] – including superseded units OR
• Certificate IV in Engineering [MEM40119] Mechanical stream

What We Offer

• 18 weeks paid parental leave
• Wellness benefits, including access to fitness and relaxation options
• Flexible working options and additional leave days
• Purchase annual leave and novated leasing schemes
• Benefit from our investment in your development through award-winning learningStability, challenges, and a long-term career enabling you to guide your progression across functions and countries
• competitive package that recognises your performance and potential, plus comprehensive coverage (life, salary continuance, medical)

At Alstom, we embrace an agile, inclusive, and responsible culture. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, people with disabilities, and other minority groups. If you require adjustments during the recruitment process, please email recruitmentaustralia@alstomgroup.com. Pre-employment checks, including medical and drug/alcohol screening, will apply.