PI troubleshooter

Apply now »

Date: 20-Jul-2022

Location: Mannheim, Germany

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

  • Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
  • Carry out Fleet check activities
  • Reports & register any deviation (failure/event) in Failure Management data base including configuration data
  • Support operation helpdesk
  • Apply & enforce Alstom&customer EHS & security rules and relevant PI processes on customer site
  • Execute test & troubleshouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
  • Support Implementation Field Modifications (FM operator), if required
  • Support specific technical investigations by Engineering or internal/external Suppliers
  • Recommends preventative and corrective actions
  • Instructs and directs operators in field modification and repairs if needed
  • Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
  • Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
  • Lead Troubleshooter team, if needed
  • Conducts peer reviews of PI activities and provide technical leadership if requested


Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual

Job Segment: Technical Support, Information Technology, Help Desk, Technology