Services Team Leader

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Date: 8 Apr 2024

Location: Madrid, M, ES

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.  


Could you be the full-time SERVICES TEAM LEADER in Madrid we’re looking for?  


Your future role 


Take on a new challenge and apply your TECHNICAL AND LEADERSHIP expertise in a new cutting-edge field. You’ll work alongside young and talented teammates. 

You'll be responsible of  the Maintenance and Warranty signalling team for Mainline contracts (Trackside). Day-to-day, you’ll work closely with  teams across the business ( Maintenance Managers and Technicians, T&C Manager and engineers, Logistic, Sourcing, RAM, Safety, ILS, Quality), organizing, planning and managing the warranty & maintenance activities, and much more. 

You’ll specifically take care of supervising the subcontracted services and managing the performance of the team, but also communicate with client.


We’ll look to you for:  

  • Control the execution on the preventive and corrective maintenance following the Quality, Safety and EHS procedures Planning of activities, updates of procedures and manuals, training of maintenance workers.
  • Monthly report to the customer.
  • Technical analysis of faults.
  • Development of enhancement or investment proposals.
  • Manage the stock of spare parts allocated to the contract.
  • Interface with the other involved métiers in the warranty and maintenance activities, especially with T&C activity but also with ILS, Safety, Quality, RAM, Engineering.
  • Interface with the customer.


Performance Measurement

  • Manager the maintenance & warranty team.
  • Documentation delivered on time
  • Contractual KPI (RAM indicators, Logistic Times, Response Times, etc.)


All about you 


We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:  

  • Electrical, Telecommunication or Industrial Engineer / Technician.
  • 5 years experience in railway projects.
  • Accuracy, analytical skills, good interpersonal skills.
  • Knowledge of procedures for Quality, Safety and EHS.
  • Knowledge on maintenance of railway systems (Mainline Wayside, Trackside and On Board)
  • Experience in management of teams
  • Fluent in English.
  • Open-minded
  • Good relational skills


Things you’ll enjoy  


Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:  

  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Work with new security standards for rail signalling 
  • Collaborate with transverse teams and helpful colleagues 
  • Contribute to innovative projects 
  • Utilise our Agile working environment 
  • Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and  potential, plus comprehensive and competitive social coverage


You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one  of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to  hear from you! 


Important to note 

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+  countries we operate in. We’re committed to creating an inclusive workplace for everyone.


Job Segment: Manager, Telecom, Telecommunications, Management, Technology

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