SAP Implementation Leader & Key User

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Date: 23-Jul-2022

Location: Madrid, Spain

Company: Alstom

Req ID:329442 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Job Title

SAP Implementation Leader & Key User








Purpose of the job

Manage and coordinate GSI roll-out project for Alstom Mobility and BTren in Spain and Alstom Services in Portugal.

Ensure the achievement of QCD target for GSI roll-out.

Coordinate key users developing the integration with the global network in Alstom.

Be the first point of contact for RBPE/BPO, IS&T and IS&T Partner.

Be the reference of local Management.

KU for Services Operations Spain.

Coordinate the project System needs with central IT. Monitoring IT performance and delivery



  • Ensure the achievement of project QCD targets
  • Manage the Business team involved by the roll-out project (Key Users)
  • Ensure consistency of business analysis and full respect of Core Model
  • Ensure Change Management plan is covering the full scope of Business (training, organization, way of working, procedures, …)
  • Manage the Change Management plan in accordance with local management
  • Manage the Communication plan for business
  • Participate to pre-study & Fit / Gap phases.
  • Assess data prior to GSI deployment & drive associated data cleansing activities.
  • Manage UAT and key change management topics.
  • Manage the Post Go-Live learning curve to secure the restart of business
  • Report deployment progress to Cluster / Region.
  • Encourage and animate the KU community to exchange best practices
  • KU model role: ensure the correct technical implementation, conduct functional tests, design and conducts training, facilitate the Go live, capture and follow up of incidents and defects & be accountable for process solving issue


Educational Requirements

  • Professional qualification / Master's degree in Industrial Engineering /Computer Science
  • SAP Certification – desirable


Required Knowledge / Experience

  • 5 years or more of proven SAP based ERP Key User experience preferably in a Multinational Company in similar positions ( Expert KU or PM ) or BPO
  • Proficiency Knowledge of SAP ERP
  • Foreign language: English (mandatory), French ( valuable )
  • Experience in deployment processes
  • Excellent verbal and written communication skills (in English)


Operational Competencies (Including Functional Knowledge)

  • Operational effectiveness / accountability
  • Good Communications and interpersonal skills
  • Team player
  • Flexibility & Adaptability
  • Ability to work in a multicultural and multidisciplinary environment


Leadership and Management Competencies

  • Problem-solving, driven & appropriate urgency awareness skills
  • Team management
  • Resilience
  • Motivation
  • Strategic vision
  • Influence Capacity
  • Change management
  • Risk Management

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: SAP, Change Management, ERP, BPO, Computer Science, Technology, Management, Operations