Customer Services

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Services in Madrid we’re looking for?

Your future role:
Take on a new challenge and apply your ability with customer relationship to another level. You’ll workalongside young and proactive teammates.

You will be responsible for the end-to-end relationship with parts customers, recording quotations from salesorder registration, back-office delivery tracking through to payment, including master data management andpreparation of key performance indicators. Day-to-day, you’ll work closely with teams across the business(Services and spare parts), delaing with assigned customer accounts and much more.

You’ll specifically take care of creating customised offers taking into account the customer´s needs, but alsoyou will establish the winning strategy in the procurement, tendering and the negociation phase.

We’ll look to you for:
Conduct negociations with customers independently and together with your manager and document them.
Act as the interface between customers and internal departments to achieve sales offers.
Prepare all relevant tender documents for each customer.
Implement and colaborate if required on strategic sales targets.
Relation of customer - orientated activities.
Registration of offers, opportunities and execution and follow-up of the same.
Delivery follow-up.
Execution of administrative support activities.
Support and follow- up of Business, KPIs and digital tools.

All about you:
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill.Instead, we’ve listed some that we think will help you succeed and grow in this role:
Degree in Technical Engineering, Market, Sales or similar.

Knowledge of public tender platforms and/or having collaborated in the bidding process.
10 years of experience in a customer service department or similar.
Previous experience working with final clients or customer support and desirable experience with clients in the railway sector.
Medium English level is a must
Previous experience working with SAP, Office and e-commerce platforms.
Desirable knowledge of railway industry.

Things you’ll enjoy:
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and developnew skills and experiences throughout your career. You’ll also:
Enjoy stability, challenges and a long-term career free from boring daily routines
Work with new security standards for services.
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects
Utilise our cooperative working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Benefit from a fair and dynamic reward package that recognises your performance and potential, pluscomprehensive and competitive social coverage

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of ourtrains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.