Train Presentation Manager

Req ID: 452547

Location: Flexible covering Midlands/South, including depots such as Central Rivers, Oxley and Wembley

Appointment Basis: Permanent

Apply by: 19th November

Salary: CIRCA £58,000 + BENEFITS

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom is the UK & Ireland’s leading supplier of new trains, train services, and signalling infrastructure projects. It has built just under 40% of the UK’s mainline train fleet, all the fleets currently in service with London Underground and Dublin’s LUAS.

It is building the UK’s biggest train programme in a generation – AVENTRA - for seven of the UK’s largest train operating companies, is ramping up to build the next generation of Greater Dublin’s commuter trains, DART+ as well as 54 HS2 high-speed trains in a Joint Venture. Alstom also supports 66% of the UK fleet through its Services business and is the UK’s leading CP6 signalling & infrastructure provider.

Employing 6,000 people across the UK and Ireland, we design, build and test trains at the UK’s largest end-to-end train manufacturing factory in Derby and operate major sites at Widnes, Crewe, Ilford and Plymouth, as well as 30 train services depots across the UK&I

Your future role

This is a great opportunity to be part of the Train Presentation team which is focussed on the CEx touchpoints with our customers including the overall train presentation. The successful candidate will be directly involved in customer facing meetings, reviewing data & insight, working with internal Alstom teams and cleaning contractors to improve standards/output and efficiencies whilst looking for opportunities to add value for the customer.

Working within a team of 3 based in one of out Traincare Centre’s (Midlands/South), you will be required to travel around the network to carry out the role.  A degree of flexibility will be required and a mixture of nights, early mornings and evenings  will be required to see the full 24 hr lifecycle of a train service. 

Responsible for ensuring that trains meet our customers Train Presentation contractual requirements while adhering to the Health & Safety at Work Act (1974), Rules and Regulations, Railway Group Standards, Customer Safety Case and ALSTOM Policies and Procedures.

We’ll look to you for:

• Interface closely with key customers
• Building relationships with key suppliers
• Help customers with sustainability strategies
• Alstom single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
• Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
• Liase/interact with other Alstom Departments
• Work collaboratively to develop a CEx strategy
• Management of Cleaning Service Provider on daily basis via Performance KPI’s to include on patch and off patch
• Supporting monthly contract reviews with Cleaning Service Providers
• Collaboration with Fleet Engineering to ensure maximum reliability of catering equipment, plus other onboard
• customer facing equipment – toilets, HVAC, PIS, SRS
• Working with customers to ensure that defect reporting is as effective as possible
• Building close partnerships with the Train Operators and customers via performance reviews, and actively seeking feedback and delivering on that feedback.
• Handling Customer complaints regarding Train presentation
• Ensuring ad hoc out stabled trains, blockades, changes to train timetable schedules are dealt with appropriately.
• Seeking out best practice and innovation on the market.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Customer Experience in the railway industry or similar
• Experience of managing contractor relationships & KPI’s
• Good communication and interpersonal skills
• Time management skills
• Structure and organised with hands on approach
• IT Skills and Microsoft Experience

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.