IT Senior Operations Specialist

Req ID: 460574

IT Senior Operations Specialist

Location: London

Appointment Basis: Permanent

Salary: c. £65K + Benefits (Dependent on Experience)

Closing Date: 27th September 2024

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time IT Senior Operations Specialist in the London area we’re looking for?

Your future role 

Take on a new challenge and apply your IT expertise in a new cutting-edge field. You’ll report to IS&T Regional Business Partner, and work alongside other members of the IT Services team. The role will be to coordinate local end-user support, drive local infrastructure projects, and be a key local contact for any operational IS&T topic.

We’ll look to you to: 

Coordinate Local End-User Support

• Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
• Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
• Monitor performance & escalate major local issues
• Act as “Remote Hands”, for IS&T pre-defined simple activities
• Anticipate incidents and drive problem management
• Ensure Local Assets (PCs, Telephones, other IS&T equipment’s) are properly managed
• Follow ICQ requirements & support business in ICQ controls

Drive Local Infrastructure Projects

• Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
• Follow project management process from demand to execution
• Deliver projects as per Quality/Cost/Date under End to End Project Manager’s leadership
• Relay central communications for end user training / tutorials

Be key local contact for any operational IS&T topic

• Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
• Make proactive proposals to central organizations to improve overall performance
• Support the change management efforts for implementation of policy changes, projects and/or transformation to the Alstom end-users or local infrastructure environment
• Follow site KPIs (performance, assets, infrastructure budget) and manage action plans to ensure good performance
• Be a local relay for central teams (information gathering / local communications)
• Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

Education

• Minimum HND or equivalent in information technology/computer science
• Desirable: Bachelors degree,  ITIL certification; Hands-on experience with end user related technologies / domains is an added advantage and preferred.

Skills and Experience

• Substantial experience in IT support or service desk
• Good communication, stakeholder management and people management skills
• Good level of English allowing fluid communication & collaboration with central IT teams
• Demonstrates strong overall understanding of mainstream IT systems, hardware, software and practices in order to effectively implement and support IT and end-user community
• Should have sound understanding and relevant experience in managing ITIL processes and framework
• Ability and flexibility to adapt to change, including shifting and competing priorities
• Demonstrate a strong customer, quality, cost and delivery focus
• Demonstrate collaborative & resilient work approach

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our agile working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical, + anything specific to the site e.g. free on-site parking, canteen etc). 

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.  

As a “disability confident leader accredited employer”, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. 

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