Head of Site Quality

Apply now »

Date: 18-Nov-2022

Location: La Pocatiere, QC, CA

Company: Alstom

Req ID:139422 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  


Join us as Head of Site Quality, and you’ll be looking at a career-defining role based in La Pocatiere,Quebec.


As a Head of Site Quality, you will manage the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.


Your responsibilities will include:


Quality Action Plan:

  • Develop Quality Culture & Right First Time Approach.
  • Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects.
  • Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit.

Quality embedded in operations:

  • Deploy Quality Policy within the management committee of the Site.
  • Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
  • Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls.
  • Manage and escalate Top issues impacting safety and customer.
  • Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required.

Quality Resources Management:

  • Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
  • Deploy standard tools and indicators, and contribute to their improvement.

QMS and Process management:

  • Ensure Process governance, Risk and Opportunity management with site interested parties.
  • Evaluate by Internal Audits the quality performance in each process.
  • Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
  • Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM.

Performance measurements:

  • Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…).
  • APSYS score, Internal & External Audits results.
  • Customer satisfaction, through Customer audits & yearly sites evaluation.

Job Location / Mobility

  • Site with travels and missions.


Key requirements:



  • Master degree in either Engineering , General Management, or Quality management.
  • Ten (10) years of experience Quality, project and operation.
  • Experience in managing Quality tools and problem-solving tools.


  • Knowledge of railway industry (norms, certifications…) would be an asset.
  • Senior management experience, with preferably good knowledge of all type of products.

Competencies and skills:

  • Fluent in English is compulsory.
  • Customer oriented.
  • Data driven and courageous, rigor.
  • Ability to manage teams in cross and multicultural relationships.
  • Leadership and communication skills.


We thank all applicants for their interest; however, only those under consideration will be contacted.



An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.