Customer Service Leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Officer & Customer Service Leader (SC-CS-11) in [LOCATION] we’re looking for?

Your future role

Take on a new challenge and apply your customer service and supply chain expertise in a cutting-edge field. You’ll work alongside proactive and collaborative teammates.

You'll play a key role in improving the customer experience for Parts, Repairs, and Overhaul. Day-to-day, you’ll work closely with teams across the business (Business Development, Sales, Operations, Engineering, Procurement, Supply Chain, Quality, and Finance), manage end-to-end relationships with customers, and ensure smooth delivery of parts and repairs from quotation to payment clearance.

You’ll specifically take care of managing inquiries and sales orders, but also oversee delivery performance and customer satisfaction.

We’ll look to you for:

• Managing customer relationships for Parts & Repairs sales

• Handling requests for quotations and ensuring timely responses

• Coordinating with internal teams to ensure on-time deliveries

• Overseeing payment clearance processes

• Monitoring customer delivery performance

• Supporting demand management and materials planning

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Business Administration or a comparable field

• Experience of at least 2 years in Customer Service or Supply Chain

• Knowledgeable in SAP Sales Delivery module

• Local language skills matching the customer portfolio

• Familiarity with SAP Material Management module and E-Commerce applications (desirable)

• Strong customer relationship management skills

• Proficiency in supply chain information systems and transport/distribution processes

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and adaptive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles within Customer Service or other areas

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.