Product Introduction customer site manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Product Introduction Customer Site Manager in Kirovohrad Oblast we’re looking for?

Your future role

Take on a new challenge and apply your customer relationship management expertise in a new cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a pivotal role in enhancing customer experience and satisfaction. Day-to-day, you’ll work closely with teams across the business, such as Sales, Operations, and Supply Chain, manage end-to-end customer relationships, and ensure seamless order-to-cash processes, and much more.

You’ll specifically take care of delivering the commercial plan for Parts, Repairs, and Overhaul, but also address customer inquiries and critical situations effectively.

We’ll look to you for:

• Improving customer experience and satisfaction

• Delivering the commercial plan for Parts, Repairs, and Overhaul

• Managing end-to-end customer relationships from opportunity identification to payment

• Handling master data, quotations, and sales orders

• Addressing customer inquiries, complaints, and critical situations

• Leading small teams and coordinating cross-functional activities

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Experience in Customer Service, Sales Support, Operations, or Supply Chain in an industrial/railway environment

• Understanding of ERP systems (SAP GSI strongly preferred)

• Experience managing B2B customers and order-to-cash processes

• Ability to manage customer inquiries, complaints, and critical situations

• Strong communication and stakeholder management (internal & external)

• Pricing, quotation, and commercial acumen

• Analytical and reporting capabilities

• Ability to lead small teams and coordinate cross-functional activities

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards broader leadership roles in customer management

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.