Customer Service Officer

Req ID:504446

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Officer in Katowice we’re looking for?

Your future role

Take on a new challenge and apply your project management expertise in a new, dynamic, and collaborative field. You’ll work alongside supportive and innovative teammates.

You'll play a key role in driving momentum and ensuring the successful delivery of service projects. Day-to-day, you’ll work closely with teams across the business (such as service teams and transverse teams), support the coordination of contracts, and enable those around you to excel in their roles, and much more.

You’ll specifically take care of delivering multiple service projects, ensuring they align with contractual requirements and client expectations, but also assist with administrative work and client correspondence.

We’ll look to you for:

• Supporting the department in the process of realization of orders/contracts

• Performing current administrative work

• Providing correspondence with partners/clients

• Supporting the coordination of contracts and execution

• Preparing documentation for clients

• Driving project momentum and ensuring alignment with goals

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Minimum Bachelor’s Degree and passion for project management

• Ability to gain and apply insight from every project

• Flair for leading and influencing others

• Communicative English language skills

• Practical knowledge of MS Office

• A proactive and resourceful approach

• Desire to work collaboratively

• Strong communication and negotiation skills

• Adaptability and effective time management

• Detail-oriented mindset

• Experience or understanding of conflict and crisis management

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with service teams

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards a Project Manager role

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.