Application Support Service Delivery Specialist (f/m)

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Date: 3 Feb 2024

Location: Katowice, PL

Company: Alstom

Req ID: 416748


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Application Support Service Delivery Specialist in Katowice we’re looking for?



Your future role


Take on a new challenge and apply your application support expertise in a new cutting-edge field. You’ll report to Philippe (Region Local Operations based in Charleroi), and work alongside to ensure operation activities management for some local applications (Europe scope) inside a multicultural team, participation to main central projects impacting the region, establish/maintain relationships with end users and service partners/providers.

You’ll specifically take care of global and local projects (Windows upgrades, Move2Cloud, Security, Digital Platforms applications roll-out, Landscape Harmonization Program)., execute support/maintenance activities in coordination with external suppliers and Alstom teams (Respects the end to end SLA, Executes the level 2 and level 3 support, …) and much more.


We’ll look to you for:


  • Delivers expertise in problem management and crisis management
  • Performs sanity check, contribute to the strategy of versions management
  • Creates and maintains application documentation in accordance with standards and the Portfolio update and stays up to date on current technical trends in the related domain or supported solutions
  • Participates to Optimize and Rationalize the local applications portfolio: number of applications and Total Cost of Ownership
  • Ensures availability and performance for applications in production at optimized costs according to the Business needs and Alstom strategy, manages budget in his scope including license’s optimalization and maintenance consumption
  • Validates integration testing, improve and enhance testing repository


All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 


  • Bachelor or Master Degree (preferably in Computer Science or equivalent) 
  • Experience or understanding of information technology, experience in application management is a plus
  • Knowledge of several business domains
  • Familiarity with the project management processes.
  • ITIL certification.


Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:


  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Work with new security standards for rail signalling
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Utilise our hybrid working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards to senior positions
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 


You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!



Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.


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