Operations Center Supervisor

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Date: 4 Jun 2023

Location: Jamaica, NY, US

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


Join us as Alstom, and you’ll be looking at a career-defining role based in JFK.


The Operations Center Supervisor is the primary Site Shift Leader for all activities that involve the operations of trains, the movement of passengers and posture of wayside system components and personnel.  Is responsible to direct and supervise operations center personnel that perform ATC, SCADA, Rapid Response and Access Control.  Is responsible to develop and implement strategies to ensure that operations are conducted safely, reliably and efficiently and in conformance with rules and procedures.  Takes the leadership role to implement maintenance activities of employees and subcontractors, directs revenue activities during normal and emergency event.   Responsible for overseeing and supervising a shift of employees that perform activities that support the operations and maintenance of AirTrain JFK.  Responsible to enforce Company policies, operations center rules and levy discipline.



Key responsibilities and challenges:


Administrative – Record, review, track and analyze system delays, work and occupancy permits, service levels, incidents, MAXIMO logs, downtime tracking reports, budgets, overtime, attendance, performance discussions and other administrative procedures as required.  Follow all communication protocols to inform management, client and airport personnel about all events that affect revenue service.  Follow-up and follow-through to ensure commitments are met, issues are resolved and appropriate and complete communication has been fulfilled.  Reports fully and completely to management about all activities that affect safety and revenue service.


Operations – Develop and implement shift work schedules that effectively and efficiently uses resources to support revenue service.  Supervises all revenue activities in accordance with service plan to include service levels, radio communication, spare train utilization, troubleshooting, testing and any other functions which affect the delivery of customer service.  Implements contingency plans for service disruptions and emergencies to minimize delays.   Ensure vehicles are scheduled for service, inspections, cleaning or repair are available at the scheduled times and locations.  Reports fully and completely to management about all activities that affect safety and revenue service.  Works in the position of Operations Center Operator for break periods, lunch and other times to ensure consistency of operations and maintenance.


Maintenance -  Required to lead Site Shift briefings and to supervise the safe and efficient execution of work areas, work permits and clearance in accordance with existing rules and procedures.  Supervises rail vehicle consists and ensures that the trains are correctly configured for movement into revenue service.  Coordinates work activities across department lines so that service commitments and on-time performance can be met. Develop and implement contingency plans for changes or events that affect planned work schedules.  Required to close out work orders in MAXIMO in accordance with established standards.  Reports fully and completely to management about all activities that affect safety and revenue service.


Training & Development – Required to train, qualify and certify employees to perform job tasks proficiently, efficiently and safely.  Evaluate employees’ performance and provide them with feedback to improve their skill levels.  Conduct on-the-job training, re-training, re-certifications and examinations as established by the Company to qualify employees to perform work tasks.   Ensure employees are trained and qualified to perform work activities.  Reports fully and completely to management about all activities that affect safety and revenue service.


Safety – Responsible to communicate to and train employees on safety standards and procedures.  To protect their own safety as well as the safety of their co-workers and subordinates.  Conduct safety audits, risk assessments and perform other safety related to measures to reduce and eliminate safety hazards.  Enforce the Company’s safety policies and standards, correct unacceptable behavior and levy discipline when an employee engages in unacceptable behavior.   Reports fully and completely to management about all activities that affect safety and revenue service. 20%




Qualifications & Functional Knowledge:

  • High School Diploma or Equivalent. 
  • 2 years of supervisory experience or completion of Lead Tech program. 
  • Intermediate skill levels in Microsoft Office and Windows Operating Applications. 
  • Formal specialized training to the Associate Degree level in Electrical, Electronics, Facilities, Track and Vehicles maintenance or minimum of 5 years’ experience in these trades.


Required Knowledge of the Business:


  • Qualified in all Operations Center work procedures
  • Certified in all Operations Center certification requirements
  • Qualified in all Safe Work Procedures and Company Safety Standards
  • Failure Management Strategies, Emergency Procedures, Power Distribution and all other Operations Center functions
  • Ability to detect and respond to employee and safety issues
  • Ability to execute work activities according to availability and reliability metrics
  • Ability to plan work and work schedules, activate and de-activate occupancy and work permits and clearances.
  • Create and implement service schedules, develop and implement contingency plans for emergencies and other events that affect revenue service
  • Record and track work in Company systems, i.e. MAXIMO
  • Adhere to organization’s targets, budget, overtime, penalities, etc
  • Ensure work schedules are balanced and penalities are minimized or avoided
  • Adhere to all policies, protocols and procedures to report employee and system related events



Leadership – Management or Technical

Lead a shift of employees, define and communicate work activities, performance standards, monitor and measure employees’ performance against standards, safety rules, work standards and operation metrics. 

Create effective relationships with managers, peers, subordinates and clients by displaying conduct that is professional, respectful and inspires trust, and reflects a shared purpose to achieve organization’s goals. 

Follows up and follows through to meet commitments, resolve issues and communications are complete and fulfilled.


Problem Solving

Competent in solving problems and executing logical and effective corrective measures as they pertain to work tasks and employees.  Can determine appropriate measures to take to prevent or minimize reoccurrence of work related and employee problems and issues. Can collaborate across departments to effectively manage system operating plans, emergencies and events that affect revenue service.  Accepts ownership of departmental issues and situations and follows-up and through on commitments, addresses issues and concerns timely and honestly and follows Company policies and established procedures.


Area & Nature of Impact

Availability, Reliability, Employee Engagement, Customer Relations, Employee & Labor Relations.


Interpersonal & Communication Skills

Exhibits respect for individuals, have the ability to express ideas orally and in writing in accordance with accepted rules of grammar, can provide clear directions and goals.  Dress, job knowledge and communications project a desirable and capable image.


Additional information and elements to consider

Will require flexibility and willingness to work in a 24/7 shift environment, safety sensitive position that is subject to random alcohol and drug tests, valid driver license in accordance with NY State DMV laws.  Homeland Security background security check SIDA.   Work area audio and video recorded.


Salary Band: 82k-89k


We thank all applicants for their interest; however, only those under consideration will be contacted.


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.

Nearest Major Market: Queens
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Employee Relations, Labor Relations, Manager, Operations, Human Resources, Management