Operations Center Operator

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Date: 17-May-2023

Location: Jamaica, NY, US

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


Join us as Alstom, and you’ll be looking at a career-defining role based in New York.

To provide first rate customer service support to the public on the trains and in the stations, through real time operation of the Automatic Train Control (ATC), power distribution and communications systems.  This position is responsible for the day to day support of customer service through effective communications, maintenance of balanced headway’s, buildups and reductions; effective utilization of emergency and failure management strategies; support of maintenance through efficient implementation of the Work Authorization Procedures and clearances; and any other support which affects or could affect customer service.


Duties and Responsibilities:

Through effective communication provides accurate information to all customers, support personnel and emergency services regarding all aspects of customer service, emergencies or critical events and special conditions which may exist throughout the AirTrain system.

Support all revenue activities in accordance with the applicable service plan, to include: service levels, radio communications, monitoring applicable CCTV systems, spare train utilization, troubleshooting, testing and any other functions which affect or could affect the delivery of customer service.

Through interaction with ATC, SCADA and communication systems, implements and/or coordinates contingency plans to include the necessary strategies as defined by the supervisor during service disruptions and emergencies to minimize delays and inconvenience to the customer.

Through interaction with the ATC system, manages the assembly of rail vehicle consists and ensures that the scheduled trains are correctly configured and available for movement into customer service.

Is responsible for the power configuration through interaction with the SCADA system for normal service, or maintenance and emergencies activities.

Implements and/or coordinates the safe and efficient execution of work ATP through use of areas, work permits, occupancy permits and clearances in accordance with existing rules and procedures.

Maintains accurate and complete documentation of all activities on the AirTrain system as identified in the Operations Center manual.  Through use of shift logbooks

Takes part in training, re-training and examinations as required by the Operations Center qualification program.

Works within defined policies and procedures regarding both in normal and emergency operations

Through interaction with the communications and CCTV systems, monitors platforms, stations, intrusion alarms, customer activity and any other system which affects customer service.

Maybe required to perform coverage for short term supervisor vacancy.

Works variable hours and shifts.  Performs other related duties as required.


Note:    This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualifications for this job.  Incumbents may be required to follow any additional related instructions, acquire related job skills, and perform other related work as operational requirements demand.



Ability to communicate effectively, both orally and in writing; ability to maintain a rapport with employees and other personnel and the ability to deal courteously and effectively with others.

Ability to exercise prudent and timely judgement in normal and emergency situations; thoroughly evaluate facts to follow through and effectively document actions taken.  Ability to troubleshoot on defective station equipment and perform minor adjustments to restore operations.

Willingness to undergo training in AirTrain Operations rules, regulations, policies and procedures, as they pertain to Field Operations.  Ability to maintain certifications required to perform control center functions


10-year background check for Non-Aeronautical Operations Area ID Card (Non-AOA ID Card)

Work Keys Aptitude Test:


Education – Experience:

An associate degree from an accredited college or university in a customer service field with completion of management courses preferred.  Two years of supervisory experience in a related field preferred.

A combination of education and experience may be acceptable.


Salary Range - Min $28.00 per hour - Max $35.00 per hour 

We thank all applicants for their interest; however, only those under consideration will be contacted.


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.

Nearest Major Market: Queens
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Operations