Operations Center Manager

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Date: 11-Mar-2023

Location: Jamaica, NY, US

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


Join us as Alstom, and you’ll be looking at a career-defining role based in New York.

The Operations Center Manager is responsible for oversight & managing a shift of employees that

include supervisors, professionals and union represented employees. Responsible to direct &

manage activities associated with Automatic Train Control that includes power distribution, automatic

and manual train movement that transport passengers and for maintenance assignments, overseee

planning process, coordination and preparation of all permits requiring guideway access coordinating

all the departments in a safe and efficient manner. Review and approve project work method

statements and test plans. The Control Center Manager evaluates employee performance and

enforces Company policies.


Key Responsibilities: 

Management - Develop objectives and evaluate employees’ performance against objectives. Create a challenging and supportive work environment that inspires safety, commitment and teamwork. 25%

Decision Making - Evaluate train operation schedules and maintenance assignments and make decisions that optimize performance, meets objectives and provides customer satisfaction. 25%

Team Leadership - Demonstrates leadership with sound business ethics, consistently act and behave in ways that inspire confidence and credibility that you are aligned with Company Values and Objectives. Communicate a compelling vision, takes care of the Team, keeps Team well informed, and positions self as a leader in the Organization. 25%

Safety – Enforce safety policies and procedures. Conduct audits, collaborate with employees to conduct risks assessments, monitor and evaluate safety performance and educate employees to adhere to safety rule. 25%


Qualifications & Functional Knowledge: 

Education: Bachelor’s Degree in Business Administration preferred.

A minimum of 5 years of Control Center Operations experience and 3 years of supervisory experience.

Specialized or cross-functional knowledge / relevant experience required by the position/role

· Automatic Train Control, Power Distribution, SCADA Operations, Access Control,

MAXIMO, Microsoft Project, and Rapid Response.


Salary Range - Min $85,300 to Max $158,500

We thank all applicants for their interest; however, only those under consideration will be contacted.


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Salary may be offered outside the advertised range based on years of experience and qualifications.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.

Nearest Major Market: Queens
Nearest Secondary Market: New York City

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