Air Train Agent II

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Date: 08-Mar-2023

Location: Jamaica, NY, US

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


Join us as Alstom, and you’ll be looking at a career-defining role based in New York.

The AirTrain Agent is responsible for customer service to the public on trains and in stations.  This position is responsible for information and customer assistance, recovery and retrieval of failed trains, limited mechanical/electrical fault correction on in-service trains and fare collection equipment, emergency response, customer evacuation, crowd control and fare collection activities as well as inspection of station emergency equipment; other minor custodial duties as assigned.  Provide a visual presence on the trains and in stations, so as to support customer safety.


Duties and Responsibilities:

Provides support for customer service, maintenance, contractors, special events and all other activities related to the delivery of safe and efficient customer service.

Manages disruptions to customer service through efficient crowd control and the recovery and retrieval of failed trains.

Advises the Operations Center of any condition that affects or could affect the safe passage of trains or customers.

Perform any duties required to support T&C start-up operations.

Manages emergencies in accordance with established procedures through immediate response and quick action in assisting customers to ensure their safety.

Inspects and tests station and train equipment assuring that all are operational, troubleshooting any malfunction which can be resolved without the aid of a technician.

Maintains the required level of knowledge by participating in training, re-training, certification, re-certification and examinations as required by the Field Operations qualifications program.

Operates trains for the purpose of coupling/uncoupling, re-entry, position adjustment and any other manual train movement as directed by the Operations Center.

Performs fare collection support activities in stations accurately documenting all pertinent information for MTA. 

Inspects and tests station and fare collection equipment assuring that all are operational, troubleshooting any malfunction that can be resolved without the aid of a technician.


Note:    This job description should not be construed to imply that these requirements are the only duties, responsibilities and qualifications for this job.  Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as operational requirements demand.


Experience in customer service preferred.  Ability to work variable hours and at different locations throughout the AirTrain system.  Ability to communicate effectively both orally and in writing.  Ability to understand and follow oral and written instructions.  Ability to deal courteously and effectively with others.  Ability to make independent judgements and take action within established guidelines.  Ability to troubleshoot minor faults on trains and in stations. 

A combination of education and experience may be acceptable.

A Valid Drivers License.

Physical Demands:

Must have the agility to board and alight trains from/to ground level (3-4 feet from ground to door height).

Must have the ability to perform the above functions while remaining on their feet for long periods of time (as long as 2 to 3 hours continuously).

Ten Year background check for Non- Aeronautical Operations Area ID Card (Non-AOA ID)

Work Keys Aptitude Test:

Education – Experience:

High School graduation or equivalent.  Experience in customer service preferred.

We thank all applicants for their interest; however, only those under consideration will be contacted.


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Salary may be offered outside the advertised range based on years of experience and qualifications.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.



Nearest Major Market: Queens
Nearest Secondary Market: New York City