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Date: 27-Dec-2017

Location: Ivy City, DC, US

Company: Alstom

Alstom’s approach can be summarized in one word – “fluidity”.  Alstom is a global leader in passenger, freight and mining rail transportation, signalling, and infrastructure, and sets the benchmark for innovative and environmentally friendly technologies.  Alstom builds the fastest train and the highest capacity automated metro in the world, provides a wide variety of associated maintenance, modernization, overall and refurbishment services and turnkey transportation solutions.  Our 32,000 employees worldwide rigorously apply the Alstom Code of Ethics and work closely with our community of stakeholders to deliver solutions and services that bear the brand of Alstom.  Alstom businesses had sales of 6 billion for the 2014/2015 fiscal year.  Visit to learn more about our business.  



Alstom has been contributing for several years to the great success of ACELA High Speed Trains service, providing technical support to Amtrak Engineering and Operations teams, as well as full spares logistics.   As a Technical Support Engineer, you will work in the Alstom team troubleshooting, testing, and investigating technical issues, with the aim of improving the reliability of the trains, especially for the components regularly supplied by Alstom. You will also support Amtrak teams in optimizing the preventative and corrective maintenance.


  • Job Responsibilities
    • General:  Within the Acela Technical group, the Technical Support Engineer will work with multiple technical groups on the Acela Trainset Maintenance program.  Groups include Alstom’s workcenter and test facility, Amtrak Engineering and maintenance groups, as well as various suppliers/Original Equipment Manufacturers :
      • Investigate technical issues and improve reliability of electrical and electronic computer systems supplied by Alstom :
        • identify failure modes, possible root causes, and validate them
        • define containment if necessary
        • propose possible solutions
        • support associated business case
        • support deployment of the selected solutions
        • monitor reliability.
      • Be the link between technical operations in Trainsets depots and activities in Alstom repair workcenters and suppliers  :
        • Improve testing coverage, in order to secure operational reliability, making sure that the main failure modes can be detected either on the trains, or in the repair shops. Advise our customer Amtrak about possible improvement solutions, and deploy them. This would include modifying and building test equipment and procedures, in the field (trains maintenance workshops) and in the back shop (repair center).
        • The Technical Support Engineer is expected to efficiently collect the back-shop knowledge (troubleshooting,  test processes, repair processes, and supply chain) to supplement field work as a function of the program.
      • Address obsolescence cases for electronic, electrical and electro-mechanical components, supporting the entire process through all stages:
        • detect obsolescence
        • define containment if necessary
        • propose possible solutions
        • support associated business case
        • prepare technical proposal, and support commercial offer
        • support deployment of the selected solutions
        • monitor reliability.
      • Write, validate and explain necessary technical documentation (test & troubleshooting procedures, check lists, etc.)
      • Autonomously execute & track tasks assigned by the Project Engineering Manager, producing periodical written reporting.


  • Location / Working conditions
    • The position is based in Washington, DC.
    • Travel : - 50 % of travel required (domestic ) – Predominantly to Newcastle, DE. Occasional trips to supplier locations.


  • Qualifications
    • Degree : Two to four year degree in electronic or electrical discipline and/or equivalent military background in electronic, electrical, or electro-mechanical test, diagnostic, maintenance, validation, development.
    • Experience : Five-six years of experience with electronic and electro-mechanical equipment, ideally in railways environment.
    • Other skills :
      • Propensity to self –learn/research and continuously improve knowledge 
      • Ability to comprehend data sheets and technical attributes of material, execute common test methods, develop tests for specific investigations
      • Technical, formal, and conversational writing
    • MS office suite, capability of data analysis, university-level mathematical competency
    • Other (administrative) :
      • Applicants must be US Citizens or Permanent Residents, no VISA sponsorship
      • Required valid driver’s license.


  • Specificity of the position
    • This position is orientated “hands-on” :
    • focused on supporting field activity
    • dedicating large time to investigations on train, and to the daily contact with maintenance teams.
    • will require relative flexibility of work hours and reactiveness.  


Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at (please use “Accommodation Request” as the subject line).  

Job Segment: Supply, Logistics, Facilities, Technical Support, Operations, Research, Technology

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