Warranty Implementation Field Engineer (WI FE)

Date: 06-Aug-2019

Location: Hornell, NY, United States

Company: Alstom

Req ID:51571 


We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 34 500 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


Alstom’s approach can be summarized in one word – “fluidity”.  Alstom is a global leader in passenger, freight and mining rail transportation, signalling, and infrastructure, and sets the benchmark for innovative and environmentally friendly technologies.  We are a global leader in the transportation sector, in the digital age.  As a promoter of sustainable mobility, Alstom develops and markets systems, equipment and services for the transport sector. We offer a complete range of solutions (from high-speed trains to metros, tramways and e-buses), passenger solutions, customized services (maintenance, modernization), infrastructure, signalling and digital mobility solutions. Alstom is a world leader in integrated transport systems.  Our 34,500 employees worldwide rigorously apply the Alstom Code of Ethics and work closely with our community of stakeholders to deliver solutions and services that bear the brand of Alstom.  Alstom businesses had sales of 34.2 billion for the 2017/2018 fiscal year.  Visit www.alstom.com to learn more about our business. 

<span style="font-family: Alstom; mso-bidi-font-size: 10.0pt; mso-ansi-language: EN-US; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Warranty Implementation Field Engineer (WI FE)


Purpose of the Job

  • Technical support for Reliability Growth through investigations and data collection
  • Technical support for Troubleshooting in order to ensure maximum train availability



  • She/He will be in charge ofupport any technical activity on trains during Commissioning, Validation and Certification runs and Warranty according to state-of-art and best practice
  • Provide support for field modifications
  • Contribute to Reliability Growth and Return of Experience
  • Populate relevant failure data base (FRACAS, Railsys Light,…)
  • Ensure train configuration control and relevant documentation management
  • Guarantee information flow within the depot and project team
  • Respect EHS rules and any work related processes
  • Train the other warranty team members (trouble shooters) for mechanical scope.


Performance Measurement

  • Reliability improvement after modification implementation
  • Customer acceptance and quality level of implemented modification
  • Technical competence and autonomy (duration of intervention)
  • Quality of failure diagnosis and relevant documentation
  • Compliance with EHS rules and work related processes


Knowledge & Experience

  • Technical knowledge related to rolling stock mechanical scope such as bogie, front coupler, hatch mechanism, doors,… (several years of experience - at least 5 years)
  • General railway and Product knowledge
  • Teamwork capacity
  • EHS knowledge
  • English Fluent

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.


Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make switch to a new track and join Alstom today! 


Alstom abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please note this in our online application.


Successful applicants will be required to undergo pre-employment drug testing for unauthorized substances. Marijuana and medical marijuana are considered unauthorized substances. Additionally, upon date of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming identity and authorization to work in the United States.



Job Segment: Implementation Manager, Technical Support, Technology

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