IS&T BP Support

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Date: 31-May-2021

Location: Hornell, NY, United States

Company: Alstom

Alstom’s approach can be summarized in one word – “fluidity”.  Alstom is a global leader in passenger, freight and mining rail transportation, signalling, and infrastructure, and sets the benchmark for innovative and environmentally friendly technologies.  Alstom builds the fastest train and the highest capacity automated metro in the world, provides a wide variety of associated maintenance, modernization, overall and refurbishment services and turnkey transportation solutions.  Our 32,000 employees worldwide rigorously apply the Alstom Code of Ethics and work closely with our community of stakeholders to deliver solutions and services that bear the brand of Alstom.  Alstom businesses had sales of 6 billion for the 2014/2015 fiscal year.  Visit www.alstom.com to learn more about our business.  

 

 

 

Responsibilities

 

Coordinate Local End-User Support

 

  • Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
  • Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
  • Monitor performance & escalate major local issues
  • Act as “Remote Hands”, for IS&T pre-defined simple activities
  • Anticipate incidents and drive problem management
  • Ensure Local Assets (PCs, Telephones, other IS&T equipment’s, …) are properly managed
  • Follow ICQ requirements & support business in ICQ controls

 

Drive Local Infrastructure Projects

  • Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
  • Follow project management process from demand to execution
  • Deliver projects as per Quality/Cost/Date under E2E PM lead
  • Identify needs for end user training / tutorials. Deliver ad-hoc trainings

 

Be key local contact for any operational IS&T topic

 

  • Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
  • Make proactive proposals to central organizations to improve overall performance
  • Follow site KPIs (performance, assets, infrastructure budget,…) and manage action plans to ensure good performance
  • Be a local relay for central teams (information gathering / local communications / …)
  • Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date

Manage local on site support Services (IS & IT) partners on your perimeter:

  • Manage partner activities and monitors performance
  • Ensure compliance with Quality Assurance plans and Service Agreements linked to contracts
  • Formalize issues, follow up and escalation with operations teams
  • Contribute to incident and problem management (led by operations team)
  • Liaise with local management (including site MDs) to deal with major incidents / crisis
  • Approve service requests depending on validation workflows
  • Identify needs for end user training / tutorials
  • The perimeter can include one or several sites in one country

Work on local business relationship with regional / sub-regional partners:

  •  Report local demands to regional / sub-regional partners and give feedback to the local business
  • Promote global services and solutions, ensure overall satisfaction
  • Could participate to site workshop, by delegation of regional / sub-regional partners, if IS&T needs to be represented (local cost reduction actions i.e)

 

 

PROFILE :  

 

  • Bachelor’s Degree in Computer Science or Business or Engineering supported by experience of computer systems or equivalent education and experience.
  • Demonstrate good communication skills. Result oriented and show intellectual curiosity and creativity.
  • Fluent in English, eager to work with autonomy in an international environment and to face the challenges of the new Alstom

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use“Accommodation Request” as the subject line). 


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