Customer Director, Automated People Mover (APM)

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Date: 22 May 2024

Location: Hornell, NY, US

Company: Alstom

Req ID:451952 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

This position may be remote and the successful candidate may reside in one of the following cities with a major airport;   Atlanta, Chicago, Dallas, Denver, Houston, New York metro, Phoenix, San Francisco, Los Angeles, Seattle, Tampa, Orlando.


The Executive Account Director is accountable and responsible for the following:


·         Be the main ALSTOM Transport interface with the Customer

·         Contribute to develop/disseminate a customer centric culture across the company

·         Be the main point of contact and the prevalent authority on all customer issues.

·         To lead and negotiate any commercial negotiations on behalf of ALSTOM Transport with the Customer

·         To agree and negotiate any variation orders or contractual changes requested by the Customer

·         Project execution by Transport for a Customer through Project Management Organization.

·         Define and develop the Customer Strategy and Marketing Plan in conjunction with the Country SVP.

·         To ensure that Customer projects are delivered in accordance with the contract.

·         To ensure that project margins are maintained and delivered continuously seeking improvement.

·         To ensure delivery of projects in line with Quality Cost Delivery commitments.

·         Ensure full closing of project in coordination with Operations


Qualifications & Functional Knowledge:



  • Bachelors degree in Engineering or Business, or other related fields.  
  • MBA would be a preferred

Experience required

  • Minimum of 8  years as an engineer, project management, P/L leadership or equivalent experience in a similar role
  • Experience in a business development, sales, marketing, project management or engineering role working for a heavy manufacturing organization; international experience would be an asset
  • Solid proficiency level in business intelligence, strategic sales skills, contractual & legal knowledge, negotiation skills and planning skills
  • Intermediate proficiency level in railway technology knowledge
  • Business development, lobby and deal making capabilities are important
  • Strong evidence of customer led behavior and relationship building skills. Demonstrated understanding of the challenges of the market place today and in the future. Knowledge of the competitive position
  • Experience in working in cross functional teams successfully


Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.


Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.


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