Customer Director

Req ID:497661 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Customer Director in Helsinki, Finland we’re looking for?

Your future role

Take on a new challenge and apply your customer relationship management and business development expertise in a new cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a key role in driving customer satisfaction and loyalty while growing business opportunities with a diverse portfolio of clients.

Day-to-day, you’ll work closely with teams across the business (Sales, Tendering, Market & Strategy, and Product Platforms), contribute to project execution and profitability, and champion a customer-centric culture across the organization and much more.

We’ll look to you for:

• Acting as the main point of contact for customers and being the prevalent authority on all customer issues,
• Growing business by selling existing/new products to existing customers to maximize revenue and profits,
• Contributing to negotiations during the tender phase,
• Contributing to the success of project execution, in partnership with the Project Manager,
• Managing the Profit & Loss of the project in partnership with the Platform Director and Project Manager,
• Identifying new business opportunities with your customers, gathering their key data, and sharing this information with internal teams ,
• Leading and participating in key business processes such as the Business Opportunity Review (BOR), Go/No Go decisions, and Tender Review Meetings (TRM),
• Applying ALSTOM rules on ethics and compliance in all selling and customer management activities,
• Securing and regularly measuring customer satisfaction

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Business Administration, Engineering, or a related field,
• Experience or understanding of customer relationship management in the rail, transportation, or project engineering industry,
• Knowledge of project execution, profitability monitoring, and customer satisfaction strategies,
• A certification or communication skill such as excellent public speaking or negotiation skills,
• Strong relationship-building skills with customers and internal stakeholders ,
• Competitive awareness to understand and address market dynamics,
• Resilience and adaptability to perform in a demanding and changing environment ,
• International mindset with high proficiency in Finnish and English.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with a diverse portfolio of customers and internal stakeholders to foster strong relationships and drive business growth,
• Progress towards becoming a key contributor to Alstom’s customer-centric culture, ensuring satisfaction, loyalty, and business expansion. ,
• Utilise our dynamic and inclusive working environment that supports resilience, adaptability, and continuous professional development ,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​