Field Service Engineer

Who we are?

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness

Nomad Digital are recruiting for a Field Service Engineer to join our Operations & Maintenance Team - the role is based in San Jose, California.

What will I be doing?

As a Field Service Engineer you will be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure. Field Engineers must develop working relationships with many manufacturers and Rail/Bus operators in order to be effective. 

You'll be joining a global division in an exciting phase of transformation as we partner with customers, internal teams, and our parent company Alstom, to excel our approach to exceptional Field Service Engineering.

Who we are?

Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

Essential Duties and Responsibilities:

• Investigate and repair on-train/bus network infrastructure including router, cellular modems, and access points
• Onsite trouble shooting and Root Cause analysis
• Travel within with the region of 100 miles from San Francisco, to go on sites to operate the vehicles.
• Keep tickets up-to-date with timely updates regarding work performed or new problems discovered
• Maintain work schedule around vehicle availability, supervised by Field Service Manager
• Maintain spare parts inventory and request replenishment when necessary
• Ensure that priority work is being undertaken
• Assist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installations

Experience and Qualification requirements:

• Network equipment installation and maintenance – Essential
• Passenger / Freight rail experience – Preferred or Transportation experience
• Experience supporting Wi-Fi and Cellular systems - Preferred
• Work within an electronic ticket system – Essential
• Good in-person, phone, and email communication skills - Essential
• Microsoft Office – Essential
• Basic knowledge of LINUX/UNIX systems – Essential
• Scripting within LINUX/UNIX - Preferred
• Experience with data cabling and various interfaces - Essential
• Able to terminate and repair ethernet cables - Essential

Key Behavioural Competencies:

• Attention to detail
• Ability to work flexibly, occasional evenings and night work
• Ability to work well in pressurized situations
• Excellent Customer Service
• Ability to work to set deadlines
• Excellent Verbal and Written Communication skills
• Ability to think proactively in a fast-paced environment
• Positive ‘can do’ attitude

In return you'll get the opportunity to work with a passionate group of colleagues worldwide, whilst helping transform the transport industry and working with innovative connectivity technologies.  We'll also invest in your professional development and continued opportunities for networking and professional certification.

Our Commitment:

Nomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. 

We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination.  

Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request. To discuss further, please email HR@nomadrail.com.