Products Account Manager

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Date: 08-Mar-2023

Location: Hatfield, GB

Company: Alstom

Req ID:338761 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Purpose of the job 



  • Responsible for management of product supply contracts according to contractual commitments and customer expectations, to maximize the results with respect to cash and margin whilst ensuring on time delivery.
  • Work with internal stakeholders to ensure Alstom legal and contractual rights are protected.
  • Reporting contract performance KPI’s both internally and to the client
  • Act as Contractors representative
  • Seek and propose to the Head of Business development / Platform additional opportunities.

Support with product supply bids and tenders


Main responsibilities


1/ Be accountable for supply contract QCDP performance


2/ Be responsible for the contract governance and ensuring our contract commitments are met


3/ Lead and coordinate contract activities and stakeholders from transfer to close-out including:

  • Proper transfer from tender to execution
  • Management of the contract progress and its KPIs, and reports to senior management. He/She is the representative of the Product supply contracts towards Alstom Products and Services management.


4/ Manage customer and external stakeholders’ relationship

  • Continuously ensuring alignment with customer contractual requirements
  • Alstom representative towards Customers and when applicable external stakeholders (i.e. Network Rail regions, …)
  • Ensuring contract management and variation orders towards customer


5/ Performance measurements:  

  • Contract Performance Indicators     
  • Cash-in
  • Customer Satisfaction





  • Degree or ONC/HNC level  / qualified by experience




  • 5 years experience in Account Management or Project management or manager of an operational scope in a customer facing role
  • Basic Knowledge of Signalling and infrastructure products



  • Knowledge of ALSTOM way of working for process execution

Knowledge of ALSTOM product portfolio



Competencies & Skills

  • Ability to manage customer relationship
  • Good communication skills
  • Team management (capacity to coordinate and ensure collaboration of multi-site/multi-metier teams)
  • Leadership, entrepreneurship mindset and result oriented
  • Knowledge of Project management processes
  • Knowledge of railway products and systems

Knowledge of commercial and contract mechanisms


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


We aim to have a welcoming and inclusive environment for individuals, of different ages, genders, ethnicities, disability, LGBT, religion and/or belief. As a 'Disability Confident Leader' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.



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