Product Support Engineer

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Date: 03-Feb-2023

Location: Hatfield, GB

Company: Alstom

Req ID:351362 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 36,300 people dedicated to solving real-world mobility challenges and achieving international

projects with sustainable local impact.


Location:                    Hatfield
Contract Type:          Permanent



We are recruiting for a multi-skilled engineer to support the existing Products group. The Product Support Engineer will assist in the creation, update and management of Product drawings and parts on a regular basis in liaison with the Product Design Authorities. The role will also require maintenance of engineering configurations and document control in line with Alstom global requirements.


Post Details:

Job Title:                 Product Support Engineer

Department:            Alstom Product and Services

Post reports to:        Head of Interlocking Products



  • Creation and amendment of Product assy. drawings, detail drawings, wiring schedules etc. (Microstation)
  • Creation and amendment of Mod. Instructions, Conversion Instructions and Salvage Schemes
  • Creation and amendment of Product Datasheets
  • Creation and amendment of parts lists, engineering drawings and materials in Enovia PLM
  • Engineering Change Management (ECM) in Enovia PLM and SAP
  • Liaison and Review of Product Issues with Supply Chain
  • Liaison with Product design authorities
  • Control of Product Specifications (MES, Process & Purchasing)
  • Control Registers for Drawing Nos, DCRs, Problem Reports, Software and Archiving
  • Preparation of new/amended documentation packages for suppliers
  • Managing Quality documentation related to the Product Sustaining activity




  • Competent draughtsperson
  • Extensive experience of drawing version control and management
  • CAD (MicroStation) proficiency
  • SAP experience



  • Engineering H.N.C. / degree
  • Knowledge of Engineering Data Management / SAP ERP
  • CAD (Solidworks) proficiency

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 




We aim to have a welcoming and inclusive environment for individuals, of different ages, genders, ethnicities, disability, LGBT, religion and/or belief. As a 'Disability Confident Leader' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.




Job Segment: Document Control, PLM, Change Management, ERP, Supply Chain, Administrative, Management, Technology, Operations