Product Introduction Technician

Req ID:463562

Location: Hatfield

Appointment Basis: Permanent

Apply by: 20/09/2024

Excellent Salary and Benefits

Purpose of role

As Product Introduction Technician, you will be responsible for troubleshooting of Alstom products at customer site in order to ensure their availability while providing technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

We’ll look to you to:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

What do I need to qualify for this job?

• Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) 
• EHS knowledge and exposure
• Product knowledge
• Self-government
• Minimum IT knowledge

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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