Field Service Engineer

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Date: 04-Aug-2022

Location: Grain Valley, MO, United States

Company: Alstom

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Role Summary / Purpose


Alstom has an opening for a Field Services Engineer in its Grain Valley, MO location. 


Essential Responsibilities 

In this role you will:

  • Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair and maintenance of railroad equipment installed at customer sites.
  • Perform on-site installation and maintenance of railroad signaling equipment  and systems including equipment initialization, calibration,  setup, verification, and repair.
  • Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and  engineering principles.
  • Respond to requests for emergency troubleshooting  and issue resolution needs for railroad customers.
  • Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same.
  • Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate field service engineering and/or product knowledge
  • Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles
  • Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status  and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools.
  • Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly.
  • Provide leadership and technical direction to skilled labor performing work on customer sites
  • Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer and Alstom safety standards


Qualifications/ Requirements


  • Bachelor’s Degree from an accredited university or college or a High School Diploma / GED with a minimum 4 years of experience in a related role
  • Ability and willingness to travel up to 60% of the time
  • Ability and willingness to maintain a valid driver's license


Desired Characteristics


  • Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering is preferred
  • Strong business acumen 
  • Strong networking experience 
  • Ability to work effectively with minimal supervision
  • Strong customer service mindset
  • Prior field engineering experience 
  • Prior Wayside Signaling experience 
  • Prior Rail Road experience 
  • Prior project management experience and demonstrated project management   skills
  • Strong organizational skills
  • Strong verbal and written communication skills
  • Strong interpersonal and leadership skills


*Employee Referral Bonus Eligible* 

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.


Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at (please use“Accommodation Request” as the subject line).



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